Do you have a mobile phone blocked to the MEO network? Find out what the conditions are and how to get it unblocked.
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Which MEO devices do the free unlocking conditions apply to?
These terms apply to all new purchases of mobile phones, smartphones, tablets, MEO wireless modems or routers made on or after June 16, 2016. All new purchases are covered, including those made without a contract at plan or bundles, purchases made in installments, or purchases made through the rewards program. It also does not matter where the devices were purchased; this applies to MEO devices purchased at MEO stores, the MEO online store, and stores operated by MEO agents and distributors.Learn how to request unlocking.
How can I unlock my device?
To request unlocking, go to a MEO Store with proof of purchase (invoice or receipt).
What is IMEI and how do you get it?
IMEI (International Mobile Equipment Identity) means International Mobile Equipment Identification. It is a global identification number and is unique for each mobile device. To obtain the IMEI of your new mobile device you have 3 options:
I already have a mobile phone which is blocked to the MEO network. Can I also unblock it for free?
Mobile phones that are not covered can also be unlocked. In these cases, unlocking may have a cost that depends on how old the device is and whether or not there is a retention contract.
To request unlocking, go to a MEO store with proof of purchase (invoice or receipt).
When can I ask for my new mobile device to be unlocked?
You can request the unlock code for your new mobile device at the time of purchase, or request it at any time in a MEO store.
Are MEO's unlocked devices different from other unlocked devices on the market? Do I have any advantage in choosing to buy MEO equipment?
Unlocked MEO devices, in addition to not being blocked to any network like the others, also have additional advantages, such as offering mobile data traffic when used with MEO SIM cards, being able to be bought in interest-free instalments and paid for comfortably on the MEO service invoice, and being rigorously tested and certified.
Those that are not originally unlocked, after entering the unlock code obtained free of charge, are exactly the same as before and have the same advantages as before.
I have an ongoing contract with a MEO plan or bundle. Does the fact that my mobile device is unlocked, or can be unlocked, mean that the contract is no longer valid?
No. The conditions for linking to tariffs or MEO bundles contracted are maintained, regardless of whether the mobile device is unlocked or not.
I can't get the unlock code for my new device from meo.pt. What could be happening?
There could be several reasons:
What do I do if I can't unlock my mobile device?
If I bought a smartphone under the previous unlock offer promotion, can I still ask meo.pt for the respective unlock code?
No, unlock codes are only available at a MEO store.