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Change plan mobile phone - MEO Help

Do you want to change plan MEO? Change pay as you SIM, the invoice or the other way around? Clarify your doubts and view how to change your plan.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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Changes to plan

  • Consult or change my plan from mobile phone at my MEO

    Enter my MEO and follow these steps: 
    1. Click the Servicebutton and select the mobile phone
    2. In the section plan, you can view your plan
    3. Click Change to select another plan.

  • Change plan from mobile phone to pay-monthly

    For changes to plan, the following rules must be taken into account:

    • from a plan pay as you go to a pay-monthly, the change request is immediate

    • between tariffs of the current commercial offer, post-paid, the request for change is immediate, with prorating

    • When changing from a plan pay-monthly plan—which is not part of the current commercial offering—to a new plan pay-monthly plan, the change request takes effect on the 1st of the following month

    • between Pay as you go the change is immediate.


    To change your plan, you can:

    • Request a free callback(click on the "Want to join?" chat)

    • Visit a MEO store

    • Call theSupportTeamat customer (see plan)

  • Change plan from mobile phone to pay as you go

    For changes to plan, the following rules must be taken into account:

    • Changes between prepaid tariffs cost €8, with the exception of changes to the M Móvel 50GB 1000min+1000SMS and M Móvel 100GB 1000min.+1000SMS tariffs.

    • Changes between monthly and weekly tariffs are scheduled by default for the date the respective amount is charged on plan.

    • Changes between tariffs with a monthly or weekly charge and tariffs without compulsory top-ups and without a monthly charge are also scheduled by default for the date on which the respective amount is charged from plan.

    • Tariff holders with mandatory top-ups who are prevented from making calls because their top-up date has expired can switch to a plan pay as you go without mandatory top-ups.

    • Tariff holders with compulsory top-ups who are prevented from making calls because the date on top-up has expired cannot change to another plan pay as you go with compulsory top-ups.

    • In all changes between Pay as you go tariffs, all the data associated with it will be transferred to the new profile, including the card balance, the amount owed to the terminal and the expiration date at the time of the transfer.

    • It is not possible to make changes to tariffs for which subscription is no longer permitted.

    • After requesting a change, you will receive a confirmation text confirming that your plan has been changed.


    To change your plan, go to the customer  my MEO, or call support lines (see the plan). You can also send a free text message with “text ” to 16200 using one of the following formats:


    plan
    		syntax
    M Móvel 50GB 1000min+1000SMS
    		change M50GB
    M Móvel 100GB 1000min+1000SMS
    		changeM100GB
    M Móvel LIVRE
    		change LIVRE
    MEO Kids
    change KIDS


    You can also go to one of the MEO stores.

  • What is the 0.015 Eur per MB rate for prepaid plans at mobile phone ?

    If your plan pay as you go plan does not include a data allowance, or if you use up your data allowance and continue to use the internet, you will be charged €0.015 per MB.

    This Pay-as-You-Go plan has no usage limit; however, it is limited to the amount in your account balance, and you can set one of the following limits: Block, 0€, 3€, 7.5€, 15€, or 30€.

    To block or set the maximum amount for this cost, you can go to the my MEO app or send text with the word LIMITE to 12300.

    This rate is available nationally and when Roaming the European Economic Area, Ukraine, Moldova, and the United Kingdom.

    If you want to know how much you've spent so far, you can go to the app my MEO (Services > Select themobile phone > go toplan > in the "Track Expenses" section, select the "Net Pay as You Go" option) or send a free text message with the word "SALDO" to 12300. text