Switch MEOS MEO Help

• At the Online Store MEO 
• By phone, through MEO's "support lines " (see plan) or support lines MEO Empresas (see the plan).
• In person, at a MEO store.  

Every time you exchange your MEOS, you will receive an text confirming the exchange.

If applicable, you will receive your products within 3 working days at the address you have indicated.

Click on "Exchange". Enter the contact number for the phone exchange.

If there is a cash balance due in addition to MEOS, you can pay via ATM, credit card, or MB WAY. If the order is not paid within 24 hours, the exchange will be canceled.

Whenever you exchange your MEOS, the exchange takes place at the time of purchase and you receive an text confirming the exchange.

See all offers in the Program MEOS.

customer only with mobile phone

During this period, you cannot exchange your MEOS another item that requires an MEOS exchange agreement.

If you have more than one card in the same account, you must indicate which card you want to associate with it when you make the change.  

customer with TV Service (with or without mobile phone) 

During this period, if you have mobile phones associated with the bundle, you can exchange them for items that involve an 18-month exchange agreement up to the maximum number of associated mobile cards. 

For more information on the MEOS exchange, view the regulations.

• Your bundle or plan is not a member of the MEOS program.Sign up at my MEO.
  

• This item is out of stock or unavailable.We suggest you select another item.
  

• To make an online exchange, you must have a customer domain with plan or bundle registered. Learn how to register your product or, if you have trouble, select an alternative channel to complete your exchange.

• Your customer profile does not allow you to make exchanges. We suggest you make the exchange through another channel.

• You have reached the monthly exchange limit.We suggest you select another item or experience with no exchange limit. Check out the offers here.

• This exchange is not available for your bundle or plan.We suggest you select another offer, but please check the details to see if the offer is eligible for your bundle or plan.

• You have exceeded the retention periods available on your MEOS account. We suggest you select an item with no retention periodo. Check the offers here.

• You don't have enough " MEOS " for the exchange.Check your balance MEOS and select another item.

• You have overdue bills.Please check your bills and pay the outstanding amounts. If you have any difficulties, please contact  Customer Support customer (see plan).

For more information, please refer to the MEOS Program Rules.

MEO Videoclube Card is available for redemption in the "Services." Select the offer and viewall the featureslisted on the details page.

After the exchange, you will receive the code for the MEO VideoClube Card within a maximum of 5 working days via text on the number where you made the MEOS exchange.

Film credit is valid for 6 months after first use.

Find out more about the MEO VideoClube Card.

• The exchange for communication credits is available to members of the MEOS program with mobile phone MEO (prepaid or postpaid). Not available for bundles with TV or for customers business plans.
• Communications credits can be redeemed in the "Services" category. 
• Select the offer and viewall the featureslisted on the details page.
• Conditions for granting and using the credit:
  

  Pre-Paidcustomers :
  - Valid for all national networks and text messages.
  - This credit is allocated in an independent balance from the main one.
  - Does not change the validity of the next top-up and can only be used if the card has a positive balance.
  - To check your credit balance for free, dial *#123*23# from your mobile phone.

  customers :
  - You will receive the credit on monthly bills issued starting on the 31st day after switching to MEOS.
  - Credits on the bill are applied in chronological order.
  - The credit amount cannot exceed 50% of the total bill.
  - If it exceeds 50%, it will be applied to the following month’s bill.

Choose from the Catalog MEOS the organization or cause you’d like to support, and select the number of MEOS to donate. 

For this type of exchange, there is no a limit on the number of exchanges per month. 

If you would like a receipt for the exchangefor income tax purposes, please requestit within3 months of the exchange (no later than January 31 of the following calendar year) in the“ customer” section my MEO or by calling the support lines (see the plan), or support lines MEO Empresas (See plan)

1. Log in to the my MEO app
   
2. Scroll down to "Balance" MEOS, and clickExplore
   
3. Join theMovements MEOS
4. Select the receipt you want by clicking "Request Receipt."
5. Confirmthe order
   

After confirming the request, the receipt will be issued with the NIF and address of the MEO account holder used to make the exchange and will be sent by the institution to which the donation was made.

Note: Some institutions covered by the MEOS programme only issue receipts once a year, before the IRS submission period where these receipts can be declared.

Each MEO costs €0.20 + VAT.

The total amount for MEOS order will be charged along with the amount due for the product you selected.

On the Experiences page, follow these steps:

• Log in to the my MEO app or the my MEO customer area
  
• Choosing the experience 
  
• Confirm the exchange

You should then contact your chosen Partner and make an appointment, if necessary.

1) Go to www.experienciasmeos.pt and log in with your MEO account

2) Access the voucher for the experience you are going to enjoy in the personal area of the website and choose one of the options for using the voucher:

a) Insert PIN which will be provided by the partner

b) Scan a QR code

3) Show the partner the screen confirming the actual use of the voucher and enjoy the Experience.

To enjoy your experience, you must always follow the steps above. Printed vouchers or vouchers in any other format will not be accepted.

Note: Some partners do not require a reservation, but others, due to the nature of their business, require a reservation in advance. Please check the Experience’s terms and conditions to see if you need to make one.

Find out the rules of use, depending on the type of voucher or offer purchased:

1. Gift vouchers or free activity vouchers: one use per partner per year; in other words, you can redeem MEOS various offers, provided they are promoted by different partners;
2. Vouchers equivalent to 2 for 1: no usage limits
3. Discount vouchers:no usage limits

We recommend that you check the validity of the voucher in its conditions, and if in doubt, contact the partner. The information you need to contact the partner, such as telephone, e-mail or address, can be found on the voucher itself.

Access the voucher in your account at www.experienciasmeos.ptand click the " Cancel" option.

Once the cancellation is confirmed, the voucher will be moved to the "Cancelled Vouchers" section, and the MEOS in the initial exchange will be credited back to your balance.

After 48 hours, you will no longer be able to do this on the website. However, you can contact the Experiences Helpline at MEOS or 308 811 470 for any questions regarding your exchange. 

The MEOS Experiences Helpline MEOS on weekdays from 9:00 a.m. to 7:00 p.m. (Calls from a MEO landline: €0.085 per minute; calls from a MEO mobile network or other networks: the cost of a call to a landline).

• The option to pay a monthly fee for premium channels is available only toPersonal customers bundles who are members of the MEOS Program. Exclusive to customers ADSL and MEO Fibre customers Fibre with MEOBox).
  
• The exchange for monthly premium channel fees only applies to monthly subscriptions. The exchange is not compatible for customers with an annual subscription or channel pack (unless that option is available for exchange).
  
• The monthly fee for premium channels can be exchanged in the "Services" category. 
  
• Select the offer and view all the features listed on the details page.
• If you already have a subscription to this channel (the channel is active) on the service/bundle that you want to exchange MEOS for, this exchange gives you 1 month freely fee (30 days) starting on the day of the exchange.
  
• If you don't yet have a subscription to this channel (the channel is not active), switching MEOS automatically activates the channel the next day or, if you prefer, you can activate it directly on your MEOBox after switching. This switch gives you 1 month freely fee (30 days) starting on the day of the switch.
  
• If you don't want to keep the channel active beyond the minimum stay period, you must request the deactivation of the channel directly on the TV or by calling 16200 no later than the day before the end of the monthly fee (the end date is indicated on the TV). The channel will remain available for viewing until that date.
  
• If you want to keep the channel active, you will be charged according to the rate in force for the channel in question.
  
  

• Redemption forSensações offers is available to customers Personal members of the MEOS program with mobile phone MEO and is limited to the number of available offers. 
• On the date of the Sensação event, the bundle or the card used for the exchange must be active.
• view the active offers in the "Sensations". 
• Select the offer and view all the features on the offer details page and the withdrawal mechanics.
• The instructions for taking advantage of the offer differ depending on the Sensation you choose. Please read the instructions on the withdrawal mechanics on the offer details page carefully. 
• This exchange does not allow for cancellation.