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MEOS Balance MEOS MEO Help

Do you have MEOS? Don't let them go to waste! Find out how and where to check your MEOS balance MEOS expiration date.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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MEOS Balance

  • How to check your MEOS balance

    You can view the MEOS:

    • Online:
      • my MEO App
      • my MEO customer portal
    • If there is more than one plan bundle MEOS bundle the MEOS Program bundle to the my MEO user, the MEOS balance MEOS only to plan bundle plan bundle .
    • By phone, by calling the MEO "support lines " (see the plan) or support lines MEO Empresas (see plan). You will hear an automated message stating your balance of MEOS
    • By text, send a free text message to 12096 or 16200 with the text MEOS. 


    For TV services that do not have an associated mobile phone , the search via text is currently unavailable.

    Inquiries by phone or text must be made using a MEOS mobile phone number.

  • How long are MEOS Points) valid for?

    MEOS valid for two years.

    To find out how many MEOS expire in the next 30 days:

    • Online:
      • my MEO App
      • my MEO customer portal

      MEOS expire appear next to your MEOS balance. If you don't have any MEOS expire, this information will not appear.

    • Via text message, send a free message to 12096 or 16200 with the text “validity.” 

    If you have a TV service without an associated mobile phone , SMS inquiries are not currently available. Check online or callCustomer Support at customer (see the plan), or support lines MEO Empresas (See plan).

    • By phone, call CustomerSupport at customer(see the plan), or support lines MEO Empresas (See plan).


    Find out how to check your balance at MEOS.

  • How to check your movements 

    To find out when you last changed your MEOs, check your transaction history online, in app my MEO or on the area of customer my MEO by selecting 30-day periods.  

    If you prefer, yyou can also request a statement from MEOS, which will be sent by mail or email support lines , at a MEO store, or by calling MEO customer service(see plan) or support lines MEO Empresas (see the plan)

    Find out how to check your balance at MEOS.

  • Can I transfer my MEOS another service or account?

    It is not possible to transfer MEOS different services or accounts, even if they belong to the same account holder.

  • What happens to my MEOS balance if I changeplan or bundle

    If the change is to an plan or bundle eligible for the MEOS Program, your balance at MEOS remains the same, and you can continue to earn MEOS for each top-up or paid bill.

  • My MEOS balance MEOS doubling

    Check to see if you meet the eligibility requirements for the benefit and review your balance transactions at MEOS in the app my MEO or in the customer  section atmy MEO.

    • The billing account on which the MEO Energia service is set up must have an active TV service.
    • The MEO TV service requires a subscription to the " MEOS" program. Learn more.
    • The allocation of double MEOS points is done at the same time as the allocation of MEOS points related to the payment of the MEO bill.
    • If you signed up for the “ MEO Energia ” program before October 2020, please call 800 028 028 ( toll-free).