MEO ID - MEO Help

MEO ID is a way to securely log in to all MEO, MEO Empresas, and MOCHE websites and apps. Using the same email address and password, you can access the app at my MEO, thecustomer portal at customer ,themy MEOportal, the customer Empresarial portal, as well as websites (e.g., MEO WiFi, MEO Cloud, etc.) and apps (e.g., MEO Go, etc.).

Your MEO ID is your access to all MEO, MEO Empresas, MOCHE, and other websites and applications, such as my MEO, MEO Home, MEO Go, MEO Cloud, and the customer Area.

To create an ID, follow these steps:

1- Go to the app my MEO or the member area customer my MEO

APP	Web

2- Select theCREATE option

APP	Web

3- Enter anemail address and password, or choose the option to sign in withGoogle IDorApple ID

APP	Web

See the main difficulties that can occur when entering the ID.

• Email is already registered
  If you already have an ID, select Recover email.
  
• Access is blocked
  Learn how unblock access to the ID
  
  
• I forgot my password
  If you already have an ID, select Recover Password

• I forgot my email address:
  . If you already have an ID, select Recover email
  

1. Log in to MEO ID via the my MEO app or my MEO customer area
   
2. Identify the information you want to change
3. Select Change
4. Put in the new information
5. Select Change

• A change of mobile phone requires additional confirmation.
• Changing your email address is temporarily unavailable, but you can create a new ID account throughthe appat my MEOorthe customer section atmy MEO.
  
  

Once you have changed your ID access data (password or PIN), you must use it on all websites and applications with ID access. 

Recover the access password:

1. Select the option " Recover password"
2. Enter the email you used to register
   
3. You will receive an email with instructions on how to set your password
   
4. Select the SET PASSWORD button
   
5. Choose a new password
   
6. Select the Save option
   

Recover the access email:

1. Select the "Recover email" option
2. Enter the number of mobile phone with which you registered
   
3. If the mobile phone number is valid, you will receive a text with the registration email address
   

Whenever you change your email address or password on one of the MEO, MEO Empresas, UZO, or MOCHE websites, all other websites and apps that use the same login credentials will automatically accept the new information.

Look for the confirmation email we sent you and follow the link to complete registration and unlock access.

If you can't find the ID confirmation email, you can ask for a new one to be sent:

1. Log in to ID MEO using your login credentials and click Log In
2. Choose"Click here to receive email...".

If you are still unable to log in with your credentials, please contact customer Support (see the plan), or the MEO Empresas Support Line (see plan), if you’re an customer MEO Empresas user.

If you can't remember your password or access email, find out how to recover it.

2-Step Authentication guarantees additional security whenever you log on to one of the MEO, MOCHE or MEO Empresas websites. To do this, 2 steps are used to verify identity on a device that has not yet been identified as secure:

• The combination of the email address and password
  
• An additional security code that is sent from text to mobile phone.
  

Two-Step Verification can be enabled through the " PROFILE " section of ID MEO by entering and confirming your mobile phone.

Advantages

• The account is protected against misuse by third parties
  
• No need to create/memorize complex passwords.