Your internet equipment can be returned in the following situations:
Non-face-to-face purchases—online, door-to-door sales, telemarketing, campaigns
Under the right of livre , established in Decree-Law No. 24/2014 of February 14, the customer return the equipment within 14 days after delivery/installation or within 30 days for door-to-door sales.
Products can be returned if they do not meet your expectations.
Face-to-face shopping - Stores
Under the right of withdrawal, established in Article 8 of Law no. 24/96 of July 31 (Consumer Protection Law), the customer can return the equipment within 7 working days of purchase.
Products may be returned if there is insufficient, illegible, or unclear information that prevents the proper use of the equipment or service.
For face-to-face and non-face-to-face purchases
Under the right of rejection, established in Decree-Law no. 84/2021, the customer can request a replacement or return with refund up to 30 days after delivery.
Products can be returned if any non-conformity is detected.
Returns can be made in three ways:
1. At a MEO Store (select the “District,” click “Filter,” and choose the “Technical Support” option).
2. Bymail, at no cost, to the following address (no stamp required).There is no charge for shipping, and the “ customer ” must request proof of mailing from CTT:
MEO
ORDER Shipment Livre No. 400135 (Note: The word “ORDER” is required)
2626-961 PÓVOA DE SANTA IRIA
Póvoa de Santa Iria
3.Easy Return Service- Call support lines (see plan) and you’ll receive the necessary instructions for returning the equipment to the carrier.
Shipping is free of charge and the customer must demand proof of delivery/dispatch.
Please note that there are exceptions for returns:
- Forsolar panels, please send the complete kit +Form Mod C\1002629to:
- BeON Energy - Rua de Timor, Lote 35
- 7400-214 Ponte de Sor
- ForLG, Hisense, Whirlpool, and Daitsubrand appliances, please contact the supplier,SUSIARTE, directly.
- ForSamsungbrandappliances(excluding upright vacuum cleaners), please contact the manufacturer directly
- ForLG andSamsungTVs, contact support lines (see the plan).
- ForSONYsoundbars,pleasecontact the supplier,SUSIARTE, directly.
Mandatory elements of the return:
- Return form, duly completed
- Purchase invoice.
- Complete original box, properly packed inside another box to ensure the preservation of the original box, equipment, accessories, terminal, charger, instruction manual, warranty certificate and other original documentation.
A return will only be accepted if all returned items are ingood condition, show no signs ofmisuse (e.g., scratches, moisture damage, breakage, etc.), and are complete with the box, manual, and accessories—unless the reason for the returnis one of those mentioned above.
NOTES:
- These terms and conditions apply to consumers at Personal (not applicable to the current Christmas returns extension campaign).
- Clothes cannot be exchanged. You can return them and make a new purchase. If you want to return clothes, they must have all the tags, and MEO reserves the right to refuse damaged, dirty, washed or worn items.
- More than one item can be returned in the same return as long as a return form is completed for each item.
- Warranty for equipment purchased through December 31, 2021 – 2 years (new equipment), 1 year (refurbished andused equipment).
- Warranty for equipment purchased on or after January 1, 2022 – 3 years (new and refurbished equipment), 18 months (used equipment). During the third year of the warranty, it is the consumer’s responsibility to prove that the defect detected was already present on the date of purchase and delivery of the equipment.
- If the product is customer MEO Empresas , the warranty is 2 years for new equipment and 1 year for refurbished andused equipment.
- Returns will only be accepted if the eSIM card has not been installed.
- We do not accept returns, refunds, or exchanges for Digital Gift Cards, Digital Codes, Digital Keys, or Digital Gift Cards.