Using internet at home - MEO Help

Devices now connect to a single Wi-Fi network, and the router automatically selects the best network for each device, ensuring the best coverage and speed at all times.

Learn how to activate MEO Smart WiFi. 

Home Wi-Fi networks are supported by devices that comply with a set of Wi-Fi standards generically referred to as IEEE 802.11. 

• IEEE 802.11: Wi-Fi standard for the 2.4 GHz frequency band with a theoretical maximum capacity of 2 Mbp

• IEEE 802.11b (Wi-Fi 1): Wi-Fi standard for the 2.4 GHz frequency band with a maximum theoretical data rate of 11 Mbps

• IEEE 802.11a (Wi-Fi 2): Wi-Fi standard for the 5 GHz frequency band with a theoretical maximum data rate of 54 Mbps
  

• IEEE 802.11g (Wi-Fi 3): Wi-Fi standard for the 2.4 GHz frequency band with a theoretical maximum data rate of 54 Mbps
  

• IEEE 802.11n (Wi-Fi 4): A Wi-Fi standard for the 2.4 GHz and 5 GHz frequencies with a theoretical maximum data rate of 150 to 600 Mbps. This standard uses MIMO-OFDM as its transmission method.
  

• IEEE 802.11ac (Wi-Fi 5): A Wi-Fi standard for the 2.4 GHz and 5 GHz bands with a maximum theoretical data rate of 1.7 Gbps.

• IEEE 802.11ax (Wi-Fi 6): Wi-Fi standard for 2.4 GHz and 5 GHz frequencies with a theoretical maximum capacity of 9.6Gbps.

• IEEE 802.11be (Wi-Fi 7): Wi-Fi standard for 2.4 GHz and 5 GHz and 6 GHz frequencies with a theoretical maximum capacity of 40Gbps.

In Fibre accesses, depending on the router model, you may have one of these private WiFi network configurations: 

- 2.4GHz Wi-Fi network visible on older routers

- 2.4GHz and 5GHz Wi-Fi networks visible (on TG789vac v2 routers and FiberGateway routers without MEO Smart WiFi active)

• The 2.4GHz band has a longer range, so it is advisable to use it when you are further away from the router.
  

• The 5 GHz bandallowsforfast browsing with less interference, but it has a shorter range, so it provides a better user experience when you’re close to the router. Access to this band also depends on your devices (smartphone, PC, tablet, and others).
  

-MEO Smart WiFi (available on FiberGateway and Fiber X routers)

To view or change your password via the " my MEO " on your TV, follow the steps below:

1. Access your customer area with your MEO remote control: Menu > customer > my MEO
2. Select: Internet > Fixed Internet > Change Details  
3. Using the keys on your MEO remote, enter your new password. If you prefer, you can select the Gerar Dados and a new password will be randomly generated
   
4. You will receive a confirmation message: press complete.

Several available Wi-Fi networks may appear, including MEO WiFi. This is an open network, intended for use outside your home and at locations with hotspot WiFi hotspot .

At home, you should use private Wi-Fi networks, which are typically named something like: MEO-xxxxx or MEO-xxxxx-5G for the 2.4 GHz or 5 GHz networks, respectively, or simply MEO-xxxxx if you have Smart WiFi enabled.

Check the name and password for your home or business Wi-Fi networks, or customize this information in the following sections at customer:

• App my MEO >Services > Landline > Wi-Fi Password under Features > Select the network > View or changeyour login information
  

• customer Areamy MEO > Services > Landline > View and Manage Wi-Fi Access >View or changeyour access information for the desired network
  

• Business- customer s (Large Companies) 
  

• TV, under Menu > customer > my MEO > Internet. The original information is also available on the sticker located on the bottom of the router.

If you have a FiberGateway or Fiber X router, manage your private Wi-Fi network in the MEO Home app.

If you need help, consult the step-by-step guide on how to connect to a wireless network by selecting the operating system of the device(s) you want to connect:

- Android and iOS

If there are two visible Wi-Fi networks, you must repeat the connection process for each one on each of your devices (smartphone, PC, tablet, etc.) in order to connect to both.

If you have Smart WiFi enabled, you no longer need to select a Wi-Fi network, since the router automatically determines the best band (2.4 GHz, 5 GHz, or 6 GHz) for each device, ensuring the best coverage and speed at all times.

The MEO Home app combines the features of the MEO Smart WiFi app, which will be discontinued shortly; it is the app that lets you manage your home or office network from anywhere.

This feature is exclusively for customers Fibre with FiberGatewayor Fiber X routers and allows you to perform actions such as:

Learn how to log in to the MEO Home app.

Strengthen the security of your wireless network by changing the password. 

You can do it easily and right away on the app my MEO, the “ customer” section my MEO or customer for Business (Large Companies).

If you don't have the app yet, install it for free and enjoy all the benefits that my MEO has to offer. 

You can also view or change your password by: 

Before running an internet speed test with Speedtest,we recommend the following:

• The computer must be connected to the router via cable
  

• There are no open programmes or updates running

• There are no more users using the access at the moment

• The smartphone or tablet are not updating applications in the background

• No device is connected to home broadband
  

• There are no recordings currently in progress on the MEOBOX; simply turning off the TV isn't enough
  

• If the connection is Wi-Fi, you should make sure that the test device is connected to the higher frequency network (5 GHz or 6 GHz) and position yourself about 2 meters from the router without obstacles to get the maximum speed with that test device. You can take measurements elsewhere in the house to check if the Wi-Fi coverage is what you need. If not, we recommend installing a MEO Smart WiFi extender.
  

• Use the latest equipment possible. Older equipment has features that prevent you from getting better speeds
  

1. Click the link for the speed test

In just a few seconds, you'll have the results of your internet speed.

2. If your connection speed is high, you'll get more accurate results by using theCLI (Command Line Interface)appinsteadof a browser. 

Here'show to interpret the speed test results.

If your speed test results aren't what you expected, learn about thefactors that can influence them. 

The MEO Internet Speed Testis a service for measuring Internet speeds, available on MEO' customers s and supported on the Ookla platform. 

By choosing Ookla as a partner, we guarantee that the tests are exempt, measured by anindependent and autonomous international reference body. 

How the test works:

The application searches for the fastest MEO server near your location. This ensures that the results are highly accurate, as the data transmitted will travel a shorter distance to the server.

The data shown in Speedtest is:

• Ping (Packet InterNet Grouper) is the command that allows you to measure in milliseconds (ms) the time it takes for a bundle of information to go from the device to a destination and back again. The faster it goes and comes back, the faster the internet connection you are using. 

• Download speed is the speed at which a file (archive) is downloaded, for example when you save an image from a website to your device. It influences how fast you can browse websites, how long it takes to transfer files from the internet and the quality of videos and music downloaded in real time (streaming).

• Upload speed is the speed at which a file is sent to the Internet, for example when you send a photo by email or in a Facebook chat. It influences the speed of sending emails with attached files, posting videos and photos on social networks, the speed of backing up content to the cloud, the quality of video calls or conferences on VoIP systems and a good online gaming experience.
  

Download and upload speeds are measured in megabits per second (Mbps).

Compared to previous Wi-Fi standards, it allows you to have:

• More devices connected simultaneously at maximum speed, even in devices not compatible with this standard
  

• Better energy management capacity and, consequently, lower consumption
  

• Greater security.
  

The advantages of FibreGateway WiFi 6 apply to all wirelessly connected devices, even if they are not compatible with this standard. 

If you are already customer a MEO Fibre customer with a fixed internet service and have another router, you can request to replace it with the FiberGateway WiFi 6 through the support lines (see the plan), orthe MEO Empresas Support Line(see plan), subject to payment of the technician’s service call fee (€50, VAT included) and an additional charge of €2.99/month (VAT included) added to your MEO bundle .