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How to get internet at home - MEO Help

Check the fixed internet coverage at your address and everything you need to do to subscribe to MEO's internet.

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Get online at home

  • Check coverage fibre

    Find out if fibre internet is available in your area by taking the coverage test. 
  • What isfibre —up to 10 times faster?

    fibre —which is up to 10 times faster—is a fiber-optic fibre connection capable of transmitting data at symmetrical download and upload speeds. This symmetry is one of its major new features.

    This technology thus addresses new market trends involving the use of services with ever-increasing data volumes (social media, videos, streaming, files, video conferencing, the cloud, online gaming, collaborative work with seamless telework sessions and video calls, demanding live streams—such as those for online events—as well as unrestricted file sharing and cloud backup, etc.).
  • What is the coverage of fibre 10Gbps

    fibre 's 10 Gbps coverage is not yet the same as that of the current fibre, but it already covers most of the customers s that wish to join. Over time, coverage will be expanded to all areas of fibre.

    Check the coverage.



  • How can I take advantage of the speed of the bundles fibre 10 Gbps Speed Edition?

    To take advantage of the 10 Gbps speeds offered by fibre , MEO has developed the Fiber Router The X with Wi-Fi 6 and the Fiber X7 router with Wi-Fi 7 Triband.

    To take full advantage of this speed, you’ll need a computer with a 10 Gbps electrical port or a 10 Gbps Thunderbolt 3 adapter, along with a Category 6 or higher Ethernet cable. If you don’t have a computer with a 10 Gbps port, you can use one with a 5 Gbps or 2.5 Gbps port, or multiple devices with 1 Gbps ports each simultaneously. Devices that support Wi-Fi 6 and Wi-Fi 7 Triband connections can also be used.

    Thisfibre supports a maximum usable speed of up to 8 Gbps (symmetrical), with the remainder dedicated to ensuring a high level of stability and access performance.


  • Can the equipment I have (PCs, mobile phones, tablets, extenders, etc.) pick up 10Gbps fibre speeds?

    Combining several devices connected by ethernet cable and/or Wi-Fi is very easy. However, in a single device, to achieve maximum speed you need a 10 Gbps ethernet card (or 10Gbps Thunderbolt 3 adapter) and at least category 6 ethernet cable (for distances over 50 m, UTP6a cable or higher must be used). 

    At the moment, most devices only have 1 Gbps or 2.5 Gbps Ethernet cards and the capacity to capture between 867 Mbps and 2.4 Gbps of physical throughput over Wi-Fi. Some high-end computers, especially from Apple, already have 10GbE cards, so it's perfectly possible for a single device to measure the useful 8 Gbps symmetrically over cable.

    On the other hand, Wi-Fi is not expected to measure more than a single device: 
    • 5.7 Gbps on Fiber X7 (and for that you have to have the 6 GHz channel bandwidth set to 320 MHz),
    • 1.5 Gbps on Fiber X (and for that you need to have the bandwidth of the 5 GHz channels set to 160 MHz), 
    Since the top-of-the-range terminals only have 2 Wi-Fi antennas.


    The same applies to extenders, PLCs, and any other Wi-Fi range-extending solutions you may have. The speed is limited to the maximum capacity of each device.


  • How to get online fibre

    There are only 3 steps to joining:

    1. Check net fibre coverage in your area

    2. Choose the MEObundle that best suits your needs

    3. Talk to a MEO specialist and find out about the best offer.