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Online Shop - MEO Help

view how to buy products on instalments and what to do when a product is not available.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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Buy in the Online Shop

  • Purchasing methods available

    The MEO Online Shop has several purchase methods available: 
    • Cash purchase
    • Buying in instalments 
    • Shop with MEOS

    You can select the mode you want on the product page, fill in the details at the checkout and make the purchase conveniently.


  • How to buy in installments 

    Step 1: Choose the equipment from the Online Store.
    To make a purchase in installments, you must be registered on my MEO and have access to your customer account. If you haven’t created an account on my MEO yet, please do so before making a purchase in installments. You must have an account on my MEO linked to your MEO products. Here’s how to link your MEO products to your my MEO account.
     
    Step 2: Prepare and submit the required documentation, if this is a busines customer
    MEO may request additional documentation to validate the purchase. For customers, it is necessary to send the following documentation: Permanent Company Certificate, Citizen Card or Identity Card of the Legal Representatives and Taxpayer Card of the Legal Representatives.

    Step 3:Next, you will then receive an email and text to make the payment.
    After your purchase is confirmed, you'll get an email and text pay the down payment for the equipment and the €40 admin fee (non-refundable if you return the equipment), with the rest split across the number of installments you picked.

    Step 4: After payment, delivery will take place within 3 working days on the mainland and 7 working days on the islands.



    General terms and conditions for installment sales.


    Check theMEO Online Storefordevices available for purchase in installments.

    The term of the contract corresponds to the number of instalments of the equipment chosen and ends after the last instalment has been paid.
    The monthly installments owed by the customer for the installment purchase of the equipment will be processed monthly on the invoice for the electronic communications service to which the equipment is associated. The down payment and monthly payment amounts shown may be adjusted slightly, with no impact on the total amount payable at the end of the contract.


    NOTE: 
    When purchasing in installments, MEO offersPersonal Sole Proprietor customers Installment Equipment Payment Protection Insurance, with the following protections:
    1. Payment of up to €300 (three hundred euros) of the amount owed, in the event of hospitalization, temporary total disability, or unemployment;
    2. Payment of up to €1,000 (one thousand euros) of the outstanding amount in the event of permanent total disability.
    The grace periods and deductibles specified in the policy specimen shall apply to the situations referred to in the previous paragraph, and any of them must be proven to the Insurer for the purposes of payment of the amounts.

  • The article I want is not available 

    If the item you're interested in is out of stock in the MEO online store, you can enter your email address on the product page and we'll send you an email when it becomes available. 

  • How to cancel an online order

    The order can be canceled in two ways: 
    • If the order has not yet left the warehouse: call the support lines (see the plan) or, if you are aMEO Empresas customer , use the MEO Empresas Support Line (see the plan), and provide the following information:
      • Name of order holder and portuguese tax number (NIF)
      • Order number and delivery address
    • If the order is already in the process of being delivered: it will be canceled if the delivery is refused by you or if it is not picked up in the store within the indicated period.

    The amount paid will be refunded by the same means of payment used to place the order.

  • Used equipment

    "Used Equipment" is an exclusive campaign from the Online Store, where you can buy products from different brands at lower-than-usual prices. 

    These products may show signs of use and/or have some minor defects, but they are all tested, reset to factory settings, and 100% functional. They may also contain parts, components, and accessories that, although not original, are compatible and work properly. Used equipment is limited to current stock.

    Some used MEO equipment may not have its original packaging, however it will be properly packed for transportation.

    You can buy using all the payment methods available in the MEO Online Shop.

    The purchase of these products can be delivered to your address or to a MEO store. Large equipment (e.g. TVs, gaming chairs and desks) cannot be picked up at a MEO store.

    It is not possible to exchange it for another product, only returns are possible, provided that the conditions of the returns policy are met. In the case of a return, the refund will be made using the same payment method.


    NOTE: The warranty period for used products is 18 months for products purchased on or after January 1, 2022, and 1 year for products purchased on or before December 31, 2021, as well as forcustomers andMEO Empresas.


  • Equipment Damaged packaging

    Damaged Packaging Equipment is an exclusive Online Shop campaign, where you can buy products from different brands at lower prices than usual. 

    These products are new but the commercial packaging may have minor damage or marks or in some cases it may have been replaced by packaging other than the original.
    Damaged-packaging items are limited to current stock and do not include purchases made through MEOS.

    You can buy using all the payment methods available in the MEO Online Shop.

    The purchase of these products can be delivered to your address or to a MEO store. Large equipment (e.g. TVs, gaming chairs and desks) cannot be picked up at a MEO store.

    It is not possible to exchange it for another product, only returns are possible, provided that the conditions of the returns policy are met. In the case of a return, the refund will be made using the same payment method.


    NOTE: The warranty period for products with damaged packaging is 36 months for products purchased from 01/01/2022 and 24 months forMEO Empresas customers .



  • Gift Card (Digital Format)

    The Gift Cards (Digital Format) These are products purchased online or in a physical store that provide access to specific services or content, such as Microsoft Xbox, Nintendo, Sony PlayStation, and others. After purchase, the code is sent to the email address provided.

     Image of the Nintendo ePay digital card


    Receive the Gift Card (Digital Format)

    Once payment is confirmed, the code will be sent to the email address provided during the purchase process within 3 hours at the latest .

    If you do not receive:

    • Check your inbox and spam/junk folders.

    • Please make sure the email address used for the purchase is correct.

    • If 3 hours have already passed, please contact us via the Helpline (see the plan).

     Along with the code, you will receive the invoice for the card(s) you purchased. On the invoice (first page), you will find information about your purchase, and on the following page(s), details about the card(s) you purchased, such as: product name, TV show, card value, card expiration date, activation (redemption) code, terms and conditions, and more.

    Page 1 of the invoice for the purchase of epay gift cardsPage 2 of the invoice for the purchase of epay gift cards


    Expiration Date and Usage

    Each code may have its own rules:

    • Validity: The validity of the codes varies depending on the provider. Please refer to the product's Terms & Conditions.

    • Usage: Each Gift Card (Digital Format) may have different usage rules. Most are single-use, but there may be exceptions. Always check the terms and conditions on the code page.

     


    Exchanges, Returns, and Refunds

    Returns, exchanges, or refunds are not permitted for Gift Cards (Digital Format) purchased online.

    Pursuant to Article 17, paragraph 2, subparagraph l) of Decree-Law No. 24/2014, of February 14, the purchase of a Gift Card (Digital Format) results in the loss of the 14 (fourteen)-day right of livre .

    In the event of loss or theft, no replacement or refund will be provided.

     


    Give Gift Cards (Digital Format)

    You can give Gift Cards (Digital Format). After you receive the email with the code, simply share it with the person you want to give it to.

     


    Availability in Physical Stores vs. Online Stores

    Some items are available exclusively in-store, while others are available exclusively online, as determined by the brands. We cannot guarantee that the same product will be available through both channels.