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bundles MEO - MEO Help

Ask questions about what MEO bundle includes, how it works and how it is billed.

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MEO bundles

  • Cost control for MEO bundles

    With bundles MEO you have total control of your costs:

    • A single invoice for all your family's telecommunications services
    • Option to set a value extra monthly fee for mobile cards.
    • To check your available internet data allowance, dial *#123# or check the app at my MEO or your “ customer ” section atmy MEO. Once your monthly data allowance is exhausted, data access will be blocked. To continue browsing, activate additional data by dialing *#136# followed by the call button, or contact your account manager at customers orMEO Empresas.
    • You can set consumption alerts for mobile phone, fixed internet and mobile internet (national and at roaming)
    • You can check your usage at my MEO (on TV, on your PC, at Tablet, mobile phone) or throughCustomer Support at customer (see the plan). If you’re using customer orMEO Empresas, use the Business customer Area(exclusive to customers and Large Companies), or the support lines MEO Empresas (see the plan).

  • Advantages of MEO bundles

    MEO's " bundles " are available across all technologies: Fibre, ADSL, and Satellite. Find out what technology is available in your home.

    The main advantages are: 

    • Total control of your costs
    • Freedom to connect and send text to any network at any time
    • Freedom to manage the card's data allowance on a monthly basis and according to your needs
    • Possibility of purchasing smartphones in instalments and without interest
    • Access to MEO apps and services: MEO Goand MEO VideoClube
    • Advantages for your friends and family: customers MOCHE and LINK talk and send text free of charge to customers of bundles MEO with mobile phone.

    Request afree consultation with (click on the "Want to join?" chat) and get access to exclusive online offers.

  • Know my MEO bundle

    You can check your MEO bundle t customer.

    If you can't access it via the link above, follow the steps:

    1. Log in to the app at my MEO or to the customer section atmy MEO using your MEO ID information
    2. Click the Servicesbutton and select the " bundle " you want to view
    3. You will be taken to the main page, where you will see the products associated with your service
    4. Select the tab corresponding to the product you want to consult.

    If you are customer MEO Empresas , use theBusiness customer (Large Companies)section. You can also call theSupport Lineat MEO Empresas (see the plan).

  • Invoice from MEO bundle

    By subscribing to one of the bundles MEO you will receive a single bill and pay a monthly fee that includes all services: television, internet, telephone and mobile phone.

    The contract holder is responsible for all communication costs not included in bundle.

    You will also be responsible for activating additional services, as well as changing the amount of the extra monthly fee.

    At any time, the user of each mobile phone can top up for communications not included in MEO bundle. These top-ups do not need to be Authorised by the contract holder and do not change the monthly fee.

    The contract holder can monitor the costs of communications not included in the bundle and made using each card, but only the users have access to the detailed breakdown of communications for each card through my MEO or the Business customer Area(Large Companies).


    Understand your invoice in detail.

  • TV Channels and VideoClube on MEO bundle

    The number of TV channels available on MEO's " bundles " depends on the technology you have installed. See the channels Fibre e Satellite. In addition to these channels, we also offer you access to exclusive channels and in high definition (HD), and you can also subscribe to Premium channels, for an additional fee.   

    Renting movies from VideoClube is not included in your monthly fee for bundle; whenever you rent a movie from VideoClube, the charge will appear on your bill the following month.

    If you'd like to have more control over your expenses, sign up for the MEO VideoClube Card ( pay as you go , and reloadable at an ATM).

    With bundles Fibre , and ADSL, you can access MEO VideoClube from your MEOBox or MEO Go. With satellite access, your ability to use MEO VideoClube depends on the characteristics of your phone line.

  • Roaming on MEO bundles

    The data allowance for mobile phone, the minutes, and text from the MEO bundles s can be used on roaming to and from countries within the European Economic Area (EEA) and the United Kingdom.

    Mobile Internet, for use in Portugal and at roaming EEA and the United Kingdom, is charged in 10KB blocks.
    On roaming in the EEA and UK on bundles with 1 card with unlimited traffic speed up to 10Mbps or maximum speed there will be a PUR of 59.26GB or 69.75GB respectively. 
    On bundles with 2 or more cards from mobile phone and with a cap of 20GB, 40GB, unlimited with a speed of up to 10Mbps or unlimited with a maximum speed, there will be a PUR of 9.1GB, 11.6GB, 59.26GB or 69.75GB respectively. Once the PUR is exhausted, the traffic consumed will be deducted from your national ceiling, plus €0.0019/MB. For more information see Acceptable Use Policy. 
    For " bundles " plans with up to 20GB of data, once you’ve used up your data allowance, you can purchase internet "bundles " for additional " mobile phone "; otherwise, each day of use will cost €1.99 and is valid until 11:59 p.m. on that same day. You can block or activate the " Net Diária " whenever you want.


    MEO reserves the right to charge a surcharge for traffic roamed in the European Economic Area (EEA) and the United Kingdom, in accordance with the rules of Fair Use Policy applied in these countries, which can consult online or by calling 12083 (freephone). For more detailed information on the roaming coverage available in the different countries, see roaming coverage.

    MEO sends usage alerts when you are close to reaching your data limit and when you reach it. You can also check your usage of your data allowances roaming my MEO app or in your customer my MEO or the customer Business Area(Large Companies).

    Calls made at roaming , in addition to those included in the MEO bundle plan, are billed directly on your monthly bill. For more information, visit roaming. 

    See the " Acceptable Use Policy " (PUR) at roaming , as applied to previous rate schedules from bundles with mobile phone.

    Mobile internet for use on a router, PC or Tablet can be used in Portugal and while roaming in the European Economic Area (EEA) and the United Kingdom. In the 10GB, 30GB, 60GB ceiling and all traffic included, when roaming in the countries mentioned above, there will be an Acceptable Use Policy (PUR) of 8.40GB, 15.80GB, 21.0GB and 32.6GB respectively. Once the PUR is exhausted, the traffic consumed will continue to be deducted from your national ceiling, plus €0.0019/MB.


    See the “Acceptable Use Policy ” (PUR) at roaming regarding mobile internet for routers, PCs, or tablet , as it applies to previous rate plans at bundles with mobile phone.

  • Is the box included in the Speed Edition bundle ?

    Sim, under the same conditions as the currentfibre bundles . 

    You can also subscribe to the Speed Edition without box (with Smart TV Xiaomi or SONY), and the current conditions for purchasing Smart TV Xiaomi or SONY apply.