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Changing MEO Services - MEO Help

Find out which services you can add or remove from MEO bundle, how to change the numbers of mobile phone from bundle and the various stages of the change.

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Changing MEO Services

  • What might change onbundle or MEO services

    See what you can add to your MEO bundle : 

    Television

    • Choose a bundle with more channels
    • Subscribe to Premium Channels and Channel Packs
    • Sign up for MEO Goto watch TV anywhere, inside or outside your home
    • Purchase a 4KSmart TV , with a resolution four times higher than HD


    Fixed Internet:

    • Choose a bundle with faster fixed internet speeds
    • Buy a range extender to improve wireless coverage at home.


    Mobile phone

    • Add mobile phone cards to bundle MEO. Request tobe contacted for free at (click on the "Want to sign up?" chat).
    • Purchase smartphones and tablets in installments. The payment is charged directly to your monthly bill.
    • Purchase insurance for your smartphone. When you buy a device at a MEO store or throughthe Online Store, you can purchase insurance at the time of purchase, or up to 30 days after the date of the device’s purchase invoice (at a MEO store, subject to prior verification of the device).


    Mobile Data

    • Choose a bundle with a higher internet data limit at the mobile phone
    • Add bundles of Internet to mobile phone, to increase the internet plafond of mobile phone and all MEO bundle cards, for a single monthly fee
    • Add a mobile internet service for your router, PC, or tablet to your bundle M3e or M4e and browse anywhere.


    Phone

    • Subscribe pricing plans for communications not included in the bundle
    • Purchase equipment for communicating from home.
  • How to change bundle or MEO services

    Request afree call back at (click on the "Want to sign up?" chat) or contact Customer Support at customer (see the plan) and select option 1. Alternatively, visit a MEO Store. If you’re using customer orMEO Empresas, call the Support Line at MEO Empresas (see plan).

    You can choose a date and time to make the change you want. If you need to replace your equipment, a technician will come to your home on the date and time you choose. Check theMEO service installation schedule.

    When you call us, we will ask you for an alternative contact number (preferably mobile phone) so that we can confirm the date and time with you. You can confirm your service change at my MEO.
  • Exchange or change the numbers of mobile phone from MEO bundle

    You can change your phone number at mobile phone once a month. This change must be requested by the account holder at a MEO Store or through the MEO Helpline (view tariff) or by the MEO Empresas Support Lines (view tariff).

    Changing your number is free of charge and does not extend your fixed service retention period .

    You must always keep the base cards included in the bundle active, even if you don't use them.

  • Change of services on the invoice

    When you change your service, you will view reflected on your invoice the amounts for the days you had your old bundle active and the amounts for the days from when your new bundle was activated until the end of the month.

    This information will appear in the bundles.

  • MEO bundle retention

    discover bundles MEO and the advantages, benefits, and sign-up offers for bundles with a 24-month commitment.

    Check the conditions forMEO Empresas customers .

    You can choose bundles with no contract or with other contract terms. Learn more about the terms and retention periods for bundles Fibre , ADSL, and Satellite.

  • Steps in the process of changing my MEO " bundle "

    If you're a MEO customer and you've made changes to your current bundle , find out about the stages of the process.