Join and new MEO installation - MEO Help

Find out what technology is available at your address by taking the coverage test.

The equipment required for the MEO Fibre service (ONT, router, and MEOBox) and the MEO ADSL service (router and MEOBox) is rented on a monthly basis and cannot be purchased.

With MEO Fibre you can buy bundles with theApple TV 4K Box . If you want a rented MEOBox, you'll have to request it after installing the service. 

The equipment needed to have the MEO Satellite service (satellite dish, LNB and MEOBox) can be rented or bought. Full HD Satellite MEOBoxes (Zapper) can be rented or bought.

The MEOBox DVR Full HD is only available for rental. In Satellite bundles , if you order the 2 MEO Boxes when you sign up, you have to choose to buy or rent both. If you order the 2nd MEOBox after the service has been installed, you can buy one and rent the other.

MEO wireless internet allows you to surf up to 40/4Mbps (download/upload) depending on the coverage at the address where the service is installed, with unlimited traffic and the possibility of using it in 3 locations of the customer 's choice (in national territory).

Learn about the bundles packages with mobile phone and the bundles TV + Internet + Phone, Internet + Voice, and Second Home packages.

The mobile phone service includes, in addition to calls and text, internet at mobile phone, which allows you to access the internet anywhere, from your mobile phone. If you already have MEO customer Mobile Network with plan post-paid and loyalty, you can join bundle with mobile phone without any restrictions or penalties.

MEO's " bundles " with mobile phone are available for residential and business customers . For more information, contact customer Support(see the plan) or the MEO Empresas Support Line (see plan).

On the date and time you choose, our technician will come to your home to install your MEO service, which will be available immediately.

The technician will choose with you the best place to install the equipment and run the cables.

As some cables are connected to the outside, it may be necessary to drill into the wall so that they can pass through. Indoor cables are usually attached to the skirting board. An ethernet cable is required to install the MEOBox, except in the case of Satellite.

After installing the equipment, the technician gives a quick demonstration explaining how to use your MEOBox to watch TV and record programmes.

We can install and configure up to 2 MEOBoxes on MEO ADSL and 3 MEOBoxes on MEO Fibre, with no additional installation costs. On the day of installation, you can ask the technician to install more MEOBoxes, even if you only asked for one when you signed up.

The installation of MEO Fibre includes the configuration of the TV socket network (coaxial network), which allows you to access the basic channel grid on all the TVs in the house without a MEOBox, as well as any new sockets you want to install.

If your fibre bundle or ADSL has internet, the installation includes setting up a computer to access the internet wirelessly.

On TVs with MEOBox you will have access to:

• all the channels on bundle that you have chosen
• all the features of the service - recordings, TV Guide, channel management, etc.
• MEO VideoClube
• Interactive services.

All active channels are available on all MEOBoxes, except for the SPORT TV channels, for which it will depend on the bundle you choose.

If you subscribe to satellite bundle which includes internet or telephone, the installation will be done in 2 separate phases, the TV service and the other services.

Installation can be done by yourself (self-installation) or by one of our technicians (assisted installation).

If you already have a satellite dish at home and just want to install a MEOBox without a digital recorder, you can opt for self-installation of the service. In this case, we'll send the MEOBox to your home with installation instructions.

If you are not sure that the equipment is in good condition, we advise you to opt for assisted installation. There are situations where you really need to arrange a visit from a technician:

• If you don't have an antenna yet
• If you want a MEOBox with a recorder
• If you want to access the service on more than one television.

With MEO fibre you can have up to three MEOBoxes, with MEO ADSL you can have two MEOBoxes. The first MEOBox (DVR Full HD) is the only one that includes a recorder, but all of them allow you to schedule recordings and access recorded content. Any MEO MEOBox fibre allows you to view images in high definition (Full HD) and access features such as Pausa TV, Guia TV, MEO Kids, MEO Interativo, VideoClube, channel activation and content blocking.

With MEO Satellite you can have up to two MEOBoxes. One of them can have an integrated digital recorder. To access the VideoClube and interactive applications such as SAPO Tempo and SAPO Banca de Jornais you need a Samsung MEOBox.

To take advantage of high definition, you need to have your MEOBox connected to a FULL HD TV via an HDMI cable.

• Online, by clicking the link at text that showsthe current appointment date and time.
  
• In the field of customer my MEO
  
• Call the customer Support Line (see plan customer ) from your number or MEO Empresas Customer Support (see the plan)
  
• In person, by visiting one of our stores.

If the date of your appointment has already passed, but you haven't made it, you have the following contacts to make a new appointment:

• Call the customer Support line(see plan customer ) from your number orcall MEO Empresas Customer Support (see plan)
  
• In person, by visiting one of our stores.

In any of the indicated media you can select the date and time that is most convenient for you.

Open the e text you received with the date and time of your initial appointment, click the link, and follow these steps:

• Indicate the NIF and the No. of mobile phone associated with the MEO order
• Select Confirm
• You will receive a text to the mobile phone number indicated with the validation code
• Enter the validation code you received
• Select Validate
• Choose the day and time of your convenience by clicking on the desired period
• Click " Confirm" and wait for the notification that the change has been successfully made.

On the day the technician comes to take your order, it is important that you are present.

To access your online appointment management area, you will need to provide your NIF and ID number. mobile phone associated with your order and correctly record the validation code received by text . Only then is it possible to validate your order and your contact. In your appointment management area you will see your current appointment, and you can select the day and time that is most convenient for you from all the periods presented.

The vacancies you will see are aligned with the availability of our technicians and are updated automatically.

There may be other specific reasons related to the status of your order which require a dedicated technical analysis. In these situations, we suggest that you contact:

• customer Support (see plan) or Support for customer MEO Empresas (see the plan)
  
• In person, by visiting one of our stores.
  

• The customer Support Hotline (please refer to the plan) using the contact number you provided on the installation request, or contact customer Support atMEO Empresas (see plan).
  
• In person, by visiting one of our stores .

Our assistants will confirm the appointment date for your request and make a new appointment for alternative dates, should you wish to change.

In order to have the MEO service on your television, it must have a SCART, HDMI, Composite Video or S-Video input. For the best image and sound quality, we recommend using the HDMI input. To watch HD content, your TV must support this technology. There must be enough electrical sockets to connect the various devices.

MEO is compatible with all computers. If the connection to the router is made with an ethernet cable, there is no problem. However, our technician may find that you need to make a wireless connection to the router. If your computer doesn't have a wireless network card, the technician doing the installation can install a wireless-USB adapter (compatible with Windows XP and Vista).

By subscribing to a bundle with mobile you can keep your UZO, MEO or unlocked mobile phone. If your mobile phone was from another mobile network and is blocked, you can purchase a MEO mobile phone, or ask for it to be unblocked at one of your current operator's Authorised stores or agents.

Contact customer Support(see plan), customer Support atMEO Empresas (see plan), or visit aMEO store to learn more.

If you choose to buy the Apple TV, you have several payment options: cash payment, installment payment and you can also take advantage of the MEOs program. MEO provides remote technical support for the MEO app and in the event of a fault with your Apple TV 4K, you should contact Apple Technical Support. See here where to buy Apple TV.

If you choose the rental plan through a MEO bundle , you can use the Apple 4K TV for personal use, although it remains the property of MEO. This plan guarantees technical support for the entire duration of your MEO subscription, including on-site service by a technician if necessary, or replacement of theApple 4K TV, unless misuse is proven.