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extra monthly fee - MEO Help

Find out what extra monthly fee is and what it's for. view how you can change its value or deactivate it.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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Extra monthly fee

  • Change value of extra monthly fee

    Toview orchange the value of ` extra monthly fee`, follow these steps:

    my MEO App

    1. SelectServices
    2. Select the mobile phone to view or edit the extra monthly fee
    3. In the "Manage Expenses" section, select "Extra Expenses"
    4. Click on Manage plan settings
    5. Select the "Limit" option extra monthly fee
    6. Click on Change limit
    7. Choose a spending limit for your extra expenses (€0, €5, €10, €20, €30, or €50)
    8. Select Change monthly limit


    my MEO

    1. Select the mobile phone for which you want to view or change the extra monthly fee
    2. Click " Change"
    3. Select the spending limit at extra monthly fee(0€, 5€, 10€, 20€, 30€, or 50€)
    4. Click Edit
    If the change is to an amount higher than the current amount and up to €50, the change takes effect immediately.   


    If you are a customer MEO Empresas  user without access to my MEO Empresas, to find out which Limit Values extra monthly fee you can set or change, please call the Support Line MEO Empresas (see the plan).

    In the Business- customer s section(customers Large Enterprises), you can view the figures for extra monthly fee in the product management section.

  • extra monthly fee and top up balance

    To track the invoice amount, the " extra monthly fee" feature was developed.

    The extra monthly fee allows you to make calls not included in the base " plan " plan up to a set maximum amount, which can be changed:

    • For MEO customers, the maximum pre-set amount is €30. 
    • If you are aMEO Empresas customer , you will be assigned an extra monthly fee according to your type of segment (if you have a MEO bundle with a mobile phone, this will be €40).

    The amount can be set between €0 and €50 per card; if the amount is €0, this means total cost control—in other words, it is not possible to make calls that are not included in plan. This maximum spending limit is reset on the 1st of each month. For customers MEO Empresas , the amount at extra monthly fee can be up to €75 if the user is a sole proprietor ( customer , ENI), and up to €500 if the user is a small or medium-sized enterprise ( customer , SME). 

    What you consume from extra monthly fee will be charged on the invoice for the month following the month in which you consume. 

    If this balance runs out, and in order to continue making calls to extra monthly fee, you only need a top-up in your card's recharge balance.


    You have several ways of checking your consumption.

  • text summary at the end of the call not included in the usage allowance

    When you make a call that is not included in the monthly fee, you will receive a text at the end with the cost of that call.

    Example of text sent: 
    "The communication you have just made, for the amount of Eur XX,XX (excluding VAT) is not included in your monthly fee. + info dial *#123#."

    This feature is only available for customers with pay-monthly tariffs and MEO bundle with Mobile.