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Balance recharges - MEO Help

Run out of balance or topped up the wrong number? Find out how to solve it so you don't run out of communication.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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Top-up mobile card

  • Where can I charge my mobile phone or mobile internet?

    To load the card balance mobile phone For free, use one of the following options:

    • my MEO App
    • my MEO customer portal
    • Homebanking
    • ATM
    To top up your mobile internet for free, use one of the following options:
    • Homebanking
    • ATM


    You can also load the card in person at MEO stores and CTT/Payshop Payment Points. The “ top-up ” service at these locations incurs an additional fee of 0.80 cents, which is deducted from the “ top-up ” balance.

  • How to top up your mobile phone balance online

    Topping up your mobile phone balance has never been easier with app my MEO. Top up your card balance at any time of the day, free of charge and securely.

    my MEO App
    1. Select Services
    2. Choosing the mobile phone or mobile network to load
    3. In the Balance section, choose Load balance
    4. Indicate the mobile phone to be charged
    5. Select the amount to load 
    6. Select a payment method—MB Wayorcredit card
    7. When selecting MB Way, enter the mobile phone number associated with the MB Way service
    8. Confirm or provide details for the top-up voucher
    9. Click on Confirm

    my MEO customer portal
    1. Select the mobile network ( mobile phone , or net móvel) torecharge 
    2. Select the value to load 
    3. Select a payment method - MB Way or credit card.
    4. When selecting MB Way, enter the mobile phone number associated with the MB Way service
    5. Confirm or provide details for the top-up voucher
    6. Click on Upload

    Depending on the payment method you choose, enter your credit card information or authorize the payment in the MB Way app.


    At the end, you receive a text with the top-up details and an email with the invoice-receipt.

    The online " top-up " service is not available for topping up your balance onmobile phones accounts billed via invoice. In these cases, please use an alternative method at top-up . See the alternatives.

  • How to access the invoice/receipt for top-up online

    The confirmation email fortop-up is sent to the email address you provided when you completed thetop-up, but it is also available at the app my MEO and in the customer area my MEO.

    Follow these steps:

    my MEO App

    • Select Services
    • Choose the mobile phone or mobile net
    • In the Balance section, select View movements
    • Choose the Charges option and the time interval


    my MEO customer portal

    • Select Services
    • Choose the mobile phone or mobile net and click Log In
    • In the Balance section, selectView Transactions
    • Select the " Other Transactions " option in the "Transactions and Consumed Quantities" section
    • Select thetime range

    The invoice is available for online consultation no later than 2 hours after the top-up.

  • Upload mobile phone or mobile internet to homebanking

    You can conveniently top up mobile phone or the mobile internet at homebanking without leaving your home.

    Follow these steps:

    1. Access the bank's online banking service
    2. Browse the section for top-up mobile phones
    3. Enter your mobile phone or mobile internet number and the amount from top-up (€7.5 or more)
    4. Confirm the payment using the security information provided by the bank
    5. Once the operation is complete, save the receipt.

  • Charge mobile phone or mobile internet at the ATM

    To top up mobile phone or mobile internet at the ATM, follow these steps:

    1. Go to Payments and Other Services
    2. SelectMobile Phones
    3. ChooseMEO
    4. Enter your mobile phone or mobile internet number and the amount from top-up (€7.5 or more)
    5. If necessary, select the "Invoice" option and enter your taxpayer ID number. Otherwise, select the "Receipt" option.
    6. Confirm the payment details and keep the invoice or receipt as proof of payment.

  • Charge mobile phone or mobile internet at MEO stores

    You can charge your mobile phone or your mobile internet at MEO stores. Ask an assistant for help and indicate the amount you want to charge your mobile phone with.

    This service costs 0.80 cents, which is deducted from the total amount at top-up. 

    If you have a bundle with mobile phone or a plan pay-monthly , top-up should be done through the ATM or homebanking.

  • Charge mobile phone or mobile internet at CTT / Payshop Payment Points

    Payshop is a service that allows top-up mobile phones, transport tickets, the payment of various bills, taxes and tolls and is available through a network of agents (stationery stores, tobacconists, convenience stores, supermarkets, among others) or CTT Payment Points.

    It's a quick, simple and convenient way to charge your mobile phone.

    Find the Payshop Agent, CTT Stores or CTT Points nearest to you.

    This service costs 0.80 cents, which is deducted from the top-up price.

    How to charge?

    • Go to the CTT / Payshop Payment Point.
    • Please enter your carrier—MEO—your phone number ( mobile phone ), and the amount you'd like to add
    • Pay in cash and keep the receipt

    mobile phone is loaded!


  • Kredito

    This service allows customer, when it has no balance, to request that MEO advance a top-up of €5 on its card so that it can continue to use MEO services. It's a very convenient service for customer as they don't have to go to top-up or sign up for the service beforehand.

    How to request a Krédito
    Send an text from your mobile phone with the word “kredito” to 12 045 or call support lines (see plan).
    Within 30 minutes, you’ll receive €5 in your card balance and a text notification.

    To receive a Krédito you must:

    • have a maximum balance of €2
    • have visited top-up in the last three months
    • to have paid for any Krédito you ordered beforehand.

    Krédito is not available for Mobile Internet services.

    The Krédito has a cost of €2, which will be charged to your balance together with the Krédito amount (€5) when you next visit top-up (prices include VAT at 23%).