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Pay Invoice - MEO Help

Want to pay your MEO invoice? Find out how to do it online, safely and conveniently.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

More help?

We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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Pay invoice

  • How to view the amount and payment details in the customer

    Go to the app my MEO (customers Personal , Other Companies, and ENIs):
    • Select " Invoices" from the app menu
    • In your service you will find the amount to be paid together with the payment details, the Entity and Reference
    A screenshot from the my MEO app my MEO the bills, showing the payment details 

    On the website my MEO on the login screen, you can see the Entity, the ATM Reference, and the amount of your bill.

    The entity and payment reference are always the same every month and can be used to pay any amount and invoice.

    If you have more than one account/invoice, you can choose the product corresponding to the invoice you want to view or pay. To choose the product, click on Produtos.


    If you normally pay your invoice by direct debit, but want to pay by ATM, you can do so using 21159 as the Entity and the last 9 digits of your account number as the Reference (which you can check on your invoice).


    customers Large MEO customers can also view their bill at customer 's Business Portal (customers for Large Businesses).


    If you need clarification regarding your bill, please contact ourCustomer Support at customer (see the plan) or ourMEO Empresas Helpline (see the plan), or see our explanation of the various items on your bill.



    NOTE: To view this and other information about your products, you must have your products listed in your customer my MEO. Here's how to add your products to your customer account.

  • view price and payment details on TV

    You can easily check the amount and payment details on your TV for free.

    To do this, click on the Menu button on the MEO remote control, go to Cliente and then my MEO:

    1. SelectLAST INVOICE

    2. The invoice status and payment details are displayed.


    The amount due, the payment due date, and the payment information are listed on the first page of the invoice. If the invoice status is “Open,” you can request that a payment notice ( text ) containing the payment information be sent to you.

      

    Please note that the organization and payment reference remain the same every month and can be used to pay any amount or bill.

  • Consult the amount and payment details in the automated service at support lines . customer

    You can check the amount and payment details on the support lines automated customer service and Billing simply and free of charge.

    Call theSupport Line at customer (see the plan), or the MEO Empresas Helpline (see plan), if you have a customer MEO Empresas . When the automated system asks, “How can I help you?”, say “payment information.”

     
    Note: This option in the automated service has no associated costs. You can check it for free using the app at my MEO.

  • How do I pay bills on my MEO?

    You can pay your MEO bills through theapp my MEOand your customer account atmy MEO —it's simple and free—using MB WAY, a VISA card, Google Pay, or Apple Pay.

    - my MEO app

    • Select the " Invoices " option from the app menu
    • Select the "Pay Invoice " button for the account you want to pay 
    • Select a payment method (MBWAY |VISA | Google Pay | Apple Pay)
    • ClickNext
    • Follow the steps and complete the payment on Avançar
    Printout from the my MEO app my MEO MEO billsScreenshot from the my MEO app my MEO the bill payment options


    - Section: customer my MEO > Click onInvoices > Choose the account for which you want to pay the invoice > Select thePaybuttonon theAmount Due tab > Choose a payment method (MBWAY orVISA Card) > ClickNext > Follow the steps and complete the payment.


    Payment methods available:

    • MB WAY (app and web my MEO): To pay with an ATM solution on your mobile phone or tablet. You must have the MB WAY app installed. 
      • Enter the mobile phone number associated with MB WAY
      • Select "Continue Shopping"
      • Open the MB WAY app and go to the menu The "Payment" notification is in the Notificationssection
      • Select Accept

        The payment remains pending in the " customer " section for 5 minutes while waiting for it to be accepted in the MB WAY app. If confirmation is not received within that time, the order will be canceled, and you will need to repeat the transaction or, alternatively, use another payment method.

    • Credit card(app and website my MEO): Topay with a VISA card, select this option and enter the requested information (card number, expiration date, and CVC)
    • Google Pay or Apple Pay(app and web my MEO): To pay using this option, you must select Google Pay or Apple Pay and choose to pay.


    Please note that my MEO it may take up to 24 hours for the invoice payment to be updated.


    To change the level of detail in the customer Business Area (customers for Large Businesses) > Select from the menu: Billing and Usage > Invoices and Payments > Sign up for or change electronic billing > Select the account.

  • How do I pay bills by direct debit?

    Direct debit is the most convenient and simple way to pay your bills.

    With direct debit, the payment is processed automatically in a bank account Authorised by you. Avoid queues and worrying about payment deadlines. If there are any problems, you can cancel incorrect debits.


    You will always receive the invoice first and only then will we proceed with the debit. You can also set debit limits.


    If you already have an active direct debit, you can choose to pay your bill by another means of your choice, as long as you do so up to 4 working days before the payment deadline indicated on your bill.


    Find out how to sign up for direct debit.

  • Paying invoices at the ATM

    Go to an ATM.

    Follow these steps:

    1. Choose the option Payments > Other services
    2. Select Payment for services / purchases
    3. Enter the invoice payment details: Entity, Reference and Amount
    4. Confirm your details and keep the receipt as proof.

    Find out how check the price and payment details in the customer portal.


    Note: If you already have direct debit set up, you can pay your bill at an ATM (or by another method of your choice) as long as you do so at least 4 business days before the payment due date indicated on your bill.

  • Pay invoices in homebanking

    Pay your invoice without having to go to the ATM.

    Follow these steps:

    1. Go to your bank's website and search for "Payment of services"
    2. Enter the Entity, Reference and Amount from your invoice
    3. Confirm payment with the security details provided by your bank
    4. Keep the receipt.

    Note: if you already have an active direct debit, you can pay your invoice via homebanking (or another method of your choice) as long as you do so up to 4 working days before the payment deadline indicated on your invoice.

  • Pay invoices at MEO stores

    In the MEO stores You can pay your bills by check, cash, debit card, or credit card. Payments are processed immediately.


    Note: if you already have an active direct debit, you can pay your invoice at a MEO store (or another way of your choice) as long as you do so up to 4 working days before the payment deadline indicated on your invoice.

  • Pay invoices at CTT/Payshop payment points

    Payshop is a service that allows top-up mobile phones, transport tickets, the payment of various bills, taxes and tolls and is available through a network of agents (stationery stores, tobacconists, convenience stores, supermarkets, among others) or CTT Payment Points.

    It's the solution that allows you to pay your invoice just around the corner.

    You only pay the amount of your invoice (there are no extra costs for paying with this payment method)

    Find the Payshop Agent, CTT Stores, or CTT Service Points nearest to you.

    How to pay?

    • Go to the CTT / Payshop Payment Point
    • Take the invoice with you
    • Pay in cash and keep the receipt

    Your invoice is paid!


    Note:If you have direct debit set up, you can pay your bill at a Payshop (or through another method of your choice) as long as you do so at least 4 business days before the payment due date indicated on your bill. If your bill does not indicate that it can be paid at Payshop locations, you must use another payment method.

  • Pay invoice by check

    You can pay your invoice by mail by sending a check. This payment method can take up to 5 days to process.

    Follow these steps:

    1. Issue the check to the order of MEO - Serviços de Comunicações e Multimédia, S.A.
    2. Write your account number on the back
    3. Attach the optical scan of the invoice
    4. Send to: MEO - Serviços de Comunicações e Multimédia, S.A. | P.O. Box 8230 | EC Cabo Ruivo | 1803-001 Lisbon.

  • Pay invoices via MEO Wallet

    Pay your bill using the MEO Wallet application. MEO Wallet is a complete and innovative electronic payment solution that allows you to make and receive payments quickly and completely securely on your PC, mobile phone and TV. Register and make your payments with just one click.


    If you already have a MEO Wallet account:

    • Click on PAY and scan the QR Code available on the invoice with your smartphone.
    • Send text to 296 296 296 with the code on your invoice.


    If you don't have a MEO Wallet account yet:

    • Use a QR Code reader on your smartphone to read the code on the invoice
    • You will be directed to an online page, where you must enter your credit card details.

    Note: if you already have an active direct debit, you can pay your invoice via MEO Wallet (or another method of your choice) as long as you do so up to 4 working days before the payment deadline indicated on your invoice.

  • Pay invoice with MB WAY

    This payment method is available at the app my MEO and in the  customer section my MEO and in situations where the prompt "Pay with MB WAY" appears, specifically in the email containing your MEO invoice. 

    If you don't view the option to pay by MB WAY, please consult the other payment methods available to you.


    MB WAY is an ATM solution that allows you to make instant transfers via smartphone or tablet.

    A simple, safe and fast way to pay, all you have to do is use your mobile phone number and PIN MB WAY to pay, anytime, anywhere.


    MB WAY requires no top-ups, has no subscription fees and allows you to use your debit card.

    To pay, you'll need the MB WAY app installed on your mobile phone and a linked account.


    To pay your MEO invoice, follow these steps:

    1. Select a payment method MB WAY.
    2. Enter the mobile phone number associated with MB WAY
    3. Select Continue Shopping
    4. Open the MB WAY app and go to the“Notifications”menu to find the“Payment”notification
    5. Select Accept


    The payment will remain pending for 5 minutes, awaiting your approval. If you do not approve it within that time, the order will be canceled, and you will need to repeat the transaction or, alternatively, use another payment method.

    Find out more about MB WAY.