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Direct Debit - MEO Help

Find out how to activate payment of your MEO bill by direct debit, change your account or cancel direct debit.

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Direct Debit

  • Advantages of direct debit

    With direct debit, payment is made automatically, with the monthly fee being debited from a bank account authorized by you on the date indicated on your invoice.


    Direct debit is the simplest, safest, and most hassle-free way to pay your bills:
    • Ensure peace of mind and avoid oversights;
    • It is a secure payment method. You will receive your invoice before the bank debit date. If you do not agree with the amount, ask your bank to reject the payment.
    • It is flexible. At an ATM or through your online banking, you can set or change:
      • a maximum amount up to which you authorize payment of your invoice. If the amount payable is higher, payment will not be made;
      • an expiration date for this payment method.
    • You may request an unconditional refund within 8 weeks of the transaction date or within 13 months in the case of unauthorized or incorrectly executed charges.

    Learn how to set a payment limit.


    There are no additional costs, and you can even benefit from discounts on your bill if you keep the service active. Activation and use of this payment method are free of charge.


    You can sign up online at app my MEO or on the website, on yourMEO TV, or by contacting Customer Support customer (seerate plans) or by visiting a MEO store.

    If you are customer MEO Empresas (customers Large Companies), please use theHelpline MEO Empresas(see the plan).

    Learn how to sign up online.

  • How do I sign up for direct debit in the customer area?

    You don't have to leave home to pay your MEO bills, and you don't even have to worry about payment deadlines. You can sign up for direct debit at app my MEOor in the member customer my MEO or on your MEO TV.

    To sign up through the  my MEO app, follow these steps:
    1. Click onProfile
    2. Select the "MEO Account Information" option
    3. Choose the account where you want to activate the direct debit
    4. In the "Invoices and Payments" section, select the"Payment Method" option(the "ATM Payment" option is currently selected)
    5. Click the "Activate Direct Debit" button
    6. Enter the name of the bank account holder andthe IBAN*
    7. To finish, click "Activate Direct Debit"


    You can also sign up for electronic billing in your account customer my MEO:

    1. Click onProfile
    2. Select the "Manage" button on the"Account Information" tab
    3. Select the account for which you want to set up direct debit by clicking "Enter"
    4. Select the "Invoices and Payments" option, then"Payment Method" (the "ATM Payment" option is currently selected)
    5. Click the "Activate Direct Debit" button
    6. Enter the name of the bank account holder and the IBAN*
    7. To finish, clickActivate


    On your TV, you can enable this feature through the MEOBox menu, in the section: 

    1. Go to the option customer
    2. Then select my MEO and then Billing
    3. Please provide the account holder's name and IBAN*
    4. Select "Activate " to complete the order

      We recommend confirming on the next invoice that the Direct Debit is already active. If this activation is close to the invoice issue date, it may not be applicable on the next invoice.


    To activate Direct Debit in the customer ' Business Area (customers for Large Businesses):

    1. Select "Billing and Usage" from the menu
    2. Select Invoices and Payments
    3. Click on Join or change Direct Debit
    4. Select an account


    *Forforeign bank accounts (countries in the SEPA area), the " customer " field must include the IBAN and BIC. Participating countries are Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, the Netherlands, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, the United Kingdom, the Czech Republic, Romania, Sweden, and Switzerland.

  • How do I set limits for direct debit on the Multibanco or Homebanking network?

    In the Multibanco network or in your Homebanking, you can set a maximum amount up to which you authorize payment of your invoice, as well as a deadline for authorizing direct debit.

    Set limits for direct debit on the Multibanco network: 

    • Select "Transfers and Direct Debits"
    • Select the "DirectDebits" option
    • Select the option with the Authorization No. and the name of the creditor you wish to act on
    • Select "Change Authorization"
    • Fill in the fields with the value and authorization deadline you want to configure
    • Confirm the operation.

    Set limits for direct debit in Homebanking: 

    • Look for the "Direct Debit" option
    • Select "View/ChangeDirect Debit"
    • Select the option with the authorization number and the name of the creditor entity you wish to represent
    • Fill in the fields with the value and authorization deadline you want to configure
    • Confirm the operation.


    If you need to look up your direct debit authorization number, you can do so in the app atmy MEO, in the " customer " section atmy MEO, or on your bill in the "Authorization Number" field.

    On the app my MEO, select Profile > MEO Account Details > choose the account >Payment Method(Direct Debit is currently selected) >Learn more about how tosetlimits at an ATM.

    In the " customer my MEO, go toProfile >click Manage in the Account Information section > select the account >Bills and Payments > Payment Method (Direct Debit is selected) > further down, see how you can setlimits at the ATM.


    Alternatively, contact customer Support (see plan) or, if you are a customer MEO Empresas (customers Large Businesses), call the Support Line at MEO Empresas (see plan) or visit an MEO store. 

  • Change direct debit bank account 

    There are three ways to change the bank account associated with direct debit:

    • my MEO App
    1. Select Profile
    2. Choose MEO account data in the customer data section
    3. Select the account to change the IBAN
    4. In the Invoices and payments section, choose Payment method (active direct debit is selected)
    5. Select " Change Data"
    6. Click on the IBAN and enter the new IBAN*
    7. To finish, click on Activate direct debit

    • my MEO customer portal
    1. Select My Profile in the top left corner
    2. Select the account you want to change (if there is more than one account)
    3. Under"Payment Method," select "Change Data" 
    4. Enter the new bank account information*
    5. Select "Update"

    • On MEO TV
    1. Access the MEOBox menu 
    2. Select customer > my MEO > Billing

    The change takes effect immediately, and the previous charge is automatically canceled. 

    If there is an outstanding invoice and the change is made at least 4 business days before the direct debit date, the amount will already be debited from the new bank account. 


    • If you are aMEO Empresas customer (Large Businesscustomers ), use the customer Area.
    1. Choose from the menu: Billing and Consumption > Invoices and Payments > Join or change Direct Debit
    2. Choosing an account


    *Forforeign bank accounts (countries in the SEPA area), the " customer " field must include the IBAN and BIC. Participating countries are Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, the Netherlands, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, the United Kingdom, the Czech Republic, Romania, Sweden, and Switzerland.

  • Insufficient balance on the day of direct debit collection

    If you do not have sufficient funds in your bank account on the day of the direct debit, the payment will not be made on that date.

    You will receive notices regarding non-payment, including the relevant payment details (Entity, Reference, and Amount). You should make the payment at an ATM or through your online banking service as soon as possible to avoid late payment penalties.

    You can also check the payment details in the bottom right-hand corner of the invoice, where the following sentence is shown in the image: 

    Whenever a direct debit is not collected, in my MEO (in View Invoices) there will be a transaction labeled “Return” with the same date and amount as the “Direct Debit Payment” transaction.

  • Cancel direct debit

    If you want to cancel your direct debit, you can do so directly:

    • In the Multibanco network

    • In your bank

    • on the MEO Helpline

    • In a MEO Store


    We recommend that you check the next invoice you receive to see if the payment method has already been changed so that you can pay your invoice with another payment method.