Invoice Detail - MEO Help

You can choose the level of detail you want to see on your bill, with more or less information about your usage.

On App my MEO

• SelectProfile
• Go toMEO Account Information 
  
• Select anaccount
• Under "Invoices and Payments," select "Invoice Detail Level"
• Select theaccount,then theservice
• Select the level of detail
  
• Change detail

In the Area of customer my MEO

SelectProfile from the menu > under Account Information, clickManage > choose theaccount for whichyou want to change the details by clicking Enter> select theInvoices and Payments tab > clickInvoice Detail Level > select Change for the selected service > choose theinvoice detail level accordingto your preference > save your changes by clickingConfirm (these changes will apply to all future invoices, and you can change them at any time).

In the case of a bundle with mobile phone, it is possible to change the communications detail of just one of the mobile phones on bundle, for this purpose:  

1. From the web mobile phone, send a free text message ( text ) to 4060 with the text“invoice details”(to activate) or“cancel details”(to deactivate).
2. You will receive a text the activation/deactivation
3. The change in communication details will be available on the next invoice issued.
   

To change the level of detail in the customer Business Area (customers for Large Businesses) > Select from the menu: Accounts and Products > Products and Services > Manage Products and Services

Choose the product > Select the "Invoice Detail Level" option.

If you are a customer with a Global Connect Pack, paper-based billing statements are not available; you can only view your billing details in the customer Area.

The details of the communications defined can be found on the following month's invoice.

In the my MEO app (Personalcustomers , Other Companies, and ENIs):

In the Business customer t Area(customers Large Companies), select the following option: Billing and Usage > Usage > View Usage

To customers With an active electronic invoice, access to communications details is free. Sign up for Electronic Invoicing .

You can request a breakdown of a single bill, covering up to a 6-month period, at a MEO store. For business “ customers ,” this request costs €2.50 + VAT (per request).

Note: To view your extra monthly fee usage and mobile phone usage on your bill, you must have mobile usage details enabled. If you have a Global Connect Pack, paper-based usage details are not available; you can only view the details in the Business customer Area.

In terms of usage, mobile phone has two levels to choose from:

• No details: information on the number of calls and the total amount due for each type of call.
• In detail: complete information about each call, from oldest to most recent—start date and time, the number dialed, duration, service type, and amount charged. If you used your mobile phone , we also provide information about the start date and time of calls received while traveling and the code of the foreign carrier you used.
  

Example of an invoice without details

Example of a detailed invoice

Choose the level of detail of your invoice to see exactly what you want to know.

In terms of telephone usage, you have four levels to choose from:

• No details: no details are shown, only the total number of calls and their respective values, by type of communication.
• Simple detail: contains the detail of each call, indicating, in chronological order, its type, cost, time of call and duration.
• Full details: contains the details of each call indicating, in chronological order, its type, the number called, its cost, the time of the call and its duration.
• Partial detail: corresponds to the full detail, but with the last four digits of the numbers called omitted.

(See examples below)

Example of an invoice without details

Example invoice with full details

Example of an invoice with partial detail

Note: The invoice detail may have a cost.

When it comes to TV usage, you have three levels to choose from:

• No details: information on the number of films rented and the total amount to be paid for the rentals.
• With video store details but without adult movie details: complete information on the rental of each movie, from the oldest to the most recent - date and time of the start of the rental, the title of the movie and the amount charged. At this level, the title of the movie is omitted in the case of adult films.
• With video store details including adult movies: complete information on the rental of each movie, from the oldest to the most recent - date and time of the start of the rental, the title of the movie and the amount charged. At this level, the titles of adult films are shown.

The information about free movies does not appear on the invoice, at any of the levels of detail.

Example of an invoice without details

Example invoice with VideoClube details but no details of adult films

Example invoice with VideoClube details including adult films

You can change the address where you want to receive your paper bill through the my MEO app and your my MEO customer portal.

- App my MEO

• Click onProfile
• Select the MEO account data option
• Choose the account where you want to change the billing address 
• In the " Invoices and Payments " section, select the "Billing Address" option
• Click the "Change Address" button
• Enter the ZIP code and click "Validate ZIP Code"
• Make the desired changes to your billing address
  
• To finish, click "Change Address"

- customer rea in my MEO > Click Profile > Select the Manage button onthe Account Details tab > Choose the account for which you want to change the billing address by clicking Sign In > Select the Bills and Paymentsoption > thenBilling Address > Click the Change Details button > Enter the ZIP code and clickValidate > Make the to your billing address > To finish, click Change.