Help & Support | MEO

Satellite communications provide access to voice and data in virtually any location, even where there is no mobile or fibre coverage. They are a reliable solution for remote locations, offering stable performance and the ability to handle a variety of operating conditions.

Under normal conditions, the service operates reliably, even in adverse weather conditions. However, extreme weather events, such as very heavy rain or severe storms, may cause temporary service disruptions.

To ensure optimal performance, it is important to ensure a clear line of sight to the sky. Fixed antennas are installed outdoors, and mobile devices—such as mobile phones, hotspots, and portable antennas—work best without obstacles such as buildings, trees, or metal structures. In indoor or urban environments, it may be necessary to use external antennas, cabling, or installation kits to improve signal quality.

By using low-Earth orbit (LEO) satellites, it is possible to achieve low latency—typically between 20 and 60 ms—which is suitable for voice and internet access in a professional setting, even outside traditional networks.

Satellite communications can be used with smartphones and tablets through specific devices that establish an indirect connection to the satellite network, such as the Iridium GO! ( iOS | Android) and the Iridium GO! exec (iOS | Android), which function as Wi-Fi hotspots, allowing multiple mobile devices to connect and access voice and data communications through dedicated apps. This approach extends the use of satellite technology to everyday devices, eliminating the need for a traditional satellite- mobile phone .

There are significant differences between the devices. The Iridium GO! allows you to use voice or data, but not both at the same time. The Iridium GO! exec , on the other hand, offers a more advanced experience, with simultaneous voice and data, support for multiple users connected at the same time, and the ability to maintain two active voice calls at the same time, with greater connectivity capacity.

The number of users and the performance of hotspot (usability, simultaneous calls, and available data) always depend on the device selected and the plan purchased, and may vary depending on each user's needs.

Satellite solutions include a set of features designed for demanding scenarios, such as field operations, distributed teams, or environments without telecommunications infrastructure.

Such as the satellite Push-to-Talk service, which allows you to instantly create voice communication groups, similar to a radio system. This feature is especially useful in contexts such as emergencies, security, energy, or field missions, where speed and coordination are essential.

The geographic coverage area is defined in the service plan and can range from smaller zones to large areas, including coverage that can extend to millions of square kilometers.

The solutions also ensure secure communications, with support for encryption mechanisms suitable for enterprise environments. In terms of internet connectivity, a fixed public IP address may be available , depending on the solution and the technology partner, which facilitates integration with internal networks and systems.

Satellite service management allows you to monitor usage and tailor your plan to your current needs, with flexible options for businesses and professional users.

Whenever available, the platform may include usage alerts, helping you monitor usage and anticipate the need for additional data. When the included data allowance is exceeded, the service may remain active on a pay-per-use basis or by activating additional data blocks, depending on the terms of your contract.

Plans can be adjusted over time; you can upgrade or downgrade, ensuring greater control over costs and usage.

If you need assistance, technical support is available by calling 808 206 000. Please be sure to provide the solution, your Tax ID (NIF), and the Service ID or TV show number for the device experiencing the problem. For billing questions and issues, please call 16206.