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Artificial Intelligence Assistant

Learn what an AI assistant is, how it differs from a chatbot, and MEO's solution for businesses.

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Artificial Intelligence Assistant

  • What is an Artificial Intelligence virtual assistant?

    A Virtual Assistant with Artificial Intelligence (AI) is a conversational tool that can answer customers ' questions in a personalized way. Artificial intelligence uses different techniques to communicate in a more natural way. 

    An intelligent virtual assistant combines machine learning, deep learning, natural language understanding and processing, sentiment analysis and, more recently, generative models to create a conversational tool that can offer a good experience to customer, answering questions effectively and making intelligent suggestions as needed. 

  • What is the difference between a Chat Bot and an Artificial Intelligence Virtual Assistant?

    Chat Bots are programs that answer frequently asked questions or direct customers to pages on websites. With technological developments, such as machine learning and natural language understanding, Chat Bots have become more intelligent. 

    Conversational Artificial Intelligence (AI) revolutionises this interaction, allowing Chat Bots to understand and respond in a more natural way, even by voice. They can have more complex conversations, remembering the context and previous interactions, simulating a real conversation with a human being.

  • How does Cuca, the AI AssistantMEO Empresas, work?

    Cuca is the conversational AI forMEO Empresas , powered by the BOTSchool by ALabs platform. It allows people with no experience in TV Guide to easily create automated conversations using a simple interface—without the need to write code—making it ideal for companies that want to use AI for customer service at customer. It works across different communication channels and is easy to implement in a variety of situations. 
    It also offers integration with interactive voice systems (IVR), which makes it ideal for international companies, and is available in Portuguese, English, French, Spanish and German, among others.

    Through Artificial Intelligence (AI), Cuca learns from past interactions and can predict what users want in the future, creating a personalised experience. In addition, Cuca can be easily integrated with other technologies, such as calendars and e-mails. 


    Artificial Intelligence is changing virtual assistants, making them more intelligent, personal and integrated.