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Private Servers

Clarify your questions about MEO Private Servers

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Private Servers

  • Is there any help available for configuring private servers and the Palo Alto firewall?

    The S servicePrivate Servers provides you with auser guidefor the technical configuration portal for your servers and a support manual from the Palo Alto firewall configuration.


  • What is Premium Support for Private Servers?

    It is an additional service that provides support for setting up and using private servers. 

    It provides a technical support team that will, at your request, carry out a range of configurations, activities and consultancy. Each activity carried out will be deducted from the balance and some activities may be subject to an estimated execution time.

    The service has a web portal, which allows you to access the information you need in real time, configure and manage your virtual environment, applications or services, adjust the contracted capacity or check consumption.

    You can sign up for this service online through the management portal. If you would like to sign up for thePrivate Servers solution, please contact your account manager.

    See moredetails about the Premium Support service.


  • Why is the disk size shown in the operating system smaller than the size indicated in the Virtual Server management interface?

    The discrepancy between the allocated disk size and the size reported by the operating system may be caused by any of the following factors:
    • The operating system has a partition that is smaller than the disk. This situation occurs when the virtual disk is expanded, requiring a change to the partition table managed by the operating system (it may be necessary to restart the server);
    • The file system formatting and control structures created by the operating system can take up to 15% of the total disk space;
    • The units used are in accordance with the International System of Units (SI). If the operating system uses GiB, the values displayed will differ.


  • Why don't some of the Virtual Servers visible in the interface allow me to perform any operations?

    The private server platform allows customers to purchase value-added services such as server management or the addition of physical servers to their contracted infrastructure.

    These servers are visible in the interface; however, they do not allow any operations that could compromise the contracted service.


  • How do I increase the C: disk of my Windows Virtual Server?

    Operating systems in the Microsoft Windows family do not allow disks that are in use to be enlarged.

    To be able to use the additional disk you must choose one of the following options: Create a new partition in the additional space available or increase the size of the C: partition by following these steps:

    1. Prepare and inform all interested parties that a server outage will occur
    2. Shutting down the server to be changed
    3. Make a clone of the server to be changed
    4. Check that the clone has all the data and works correctly
    5. Turn off the clone;Mount the ISO "Tools: Expand partition C:"
    6. Restart the server and wait for the console to become available
    7. Checking the server status
    8. If an anomaly is detected, turn off the server and turn on the clone.