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Other Solutions

  • Consult the Cloud Solutions manuals

    Choose the solution you want:

    • Cloud Security Pack - User Manual

    • Email Exchange- User Manual
    • Exchange B2B configuration manual

    • Email Security- Domain Administration Guide  

    • Private Servers- User Manual

    • Instant Site- Administrator's Guide
    • Instant Website- Initial Setup Guide
    • Cloud Backup- Quick Start Guide

    • Virtual Disk 360- User Manual
    • Virtual Disk 360- Quick Installation Guide


  • Where can I access MEO Empresas' My Cloud Portal?

    If you've lost your password, log in to the My Cloud Portal and on the login screen, click "Reset Password". You should receive an email within the next few minutes to reset your password.

    You can change your password by going to your profile and clicking on"Edit your password".


    Edit your personal information by clicking the "Individual" icon at the top of the menu list.


  • How to create and delete colleague accounts from the My Cloud portal

    To create an account for one of your colleagues, click the "Manage Users". You will see a list of users; click "Add a User". Fill out the form and confirm. The user will be added to the portal's user list. 

    The new user will receive an invitation email. The user has 24 hours to activate their account, at which time they will be asked to create a password. See thetutorial


    If your colleague hasn't received the invitation email, go to"Manage Users", search for the user's name, underneath the name you will find the invitation link. Copy and send this link to your colleague so that they can register.

    If you notice a spelling error in the email address you used for the invitation, go to the "Manage Users" page, search for the user, and click the "Trash" button to delete the account. Then, click "Add User" to recreate the account.


    To delete an account—for example, for a colleague who has left the company—go to "Manage Users," locate the user, and then select them. You can either suspend or delete the account; in either case, the user will no longer have access to the portal.

  • My colleague has lost his credentials. How can I help? 

    Go to "Manage Users", search for the user, and click "resend invitation".


  • How to manage and assign permissions on the My Cloud portal

    On the "Manage Users", you can set a “Scope"for each user. You should always take care to validate each user's "Scope" so that their permissions on the portal are clearly defined."

    If, for example, you want to stop a particular user from buying any offer, go to Manage Users > Manage colleagues, search the table for the user name. Navigate to the right and edit the "Scope" in the speakern with the same name. Uncheck all the items he shouldn't have access to.


  • How to Manage Subscriptions

    To view your existing subscriptions, click the "My Subscriptions" tab. There you'll find a list of all your services, as well as the associated "add-ons." See here for the Tutorial.

    If your subscription has a "suspended" status, it means that it is no longer active and you can no longer use it. After a 90-day suspension period, your Microsoft subscription will be removed. To reactivate it, contact your reseller.

    If you purchased a service or offer and it does not appear, please contact your reseller to verify that the order process was completed correctly.


    You can always view who was the last person to take action on one of your subscriptions by clicking on the "My Subscriptions" menu, then click on the name of the service you want to validate. The details will be displayed and the history button will appear. Click on it to check the history for this service.


    In the "My Subscriptions" section, under "The available offers", you can view the services that you have not yet purchased and that are available to you.

    I want to buy add-ons

    If you want to purchase add-ons, go tothe"My Catalog"page and search for the base product to which theadd-ons are associated. You should now see the number of add-ons listed in the "description" field. Select the offer, and you'll see a list of add-ons you can associate with the base product ("Available Add-ons"). See thetutorial here.


  • What are the requirements for the Cloud Security Pack, and how does it work?

    The Cloud Security Pack covers smartphones, tablets, personal computers, physical servers, virtual servers (including Azure and AWS), virtualization environments, applications, and Microsoft 365 collaboration services (Mailboxes, OneDrive, Teams, and SharePoint). For more details, see the features and specifications.


    After signing up for the service, you will receive an email confirming your subscription. At that point, you should log in to the Management Area (using the Account Administrator credentials provided on the sign-up form) and create users on the service platform via the “Configure” option in your subscription. Use of the service requires an Internet connection in the environments to be protected and is limited to compatible software.

    In order to use the Cloud Security Pack and access the service portal and/or install the software, users must be created via the Configure option in the Cloud Management area, access to which is the responsibility of the Account Administrator provided on the subscription form.


    For help configuring the Cloud Security Pack, or to create users, you can access the user manual or the support area via the downloads and support option available from the service portal. Access to this portal is only possible for users of the service.


    The Cloud Security Pack is updated regularly. To learn about the latest features, clickhere. 


  • I want to search for an offer using the supplier's SKU. How should I proceed?

    Go to "My Catalog" at the top of the page and use the advanced filters: click "Manage filters," then select the SKU filter. Your filter will now appear under "advanced filter box." You can use the filter and copy/paste the SKU, then click "validate" to see the results.

  • Advantages of Cloud Solutions

    Cloud solutions offer you a host of benefits, including:

    • Service-based offering—infrastructure, platforms, and applications are provided as services that you can subscribe to based on your needs and your business at any given time
    • High flexibility and scalability—subscribe to services based on your needs, and adapt them over time. For example, if you need more capacity during a peak in activity, you can purchase more. When you no longer need as much, you can scale back
    • Significant savings—you pay only for what you use and don’t need an initial investment, allowing you to reallocate financial resources
    • Simplicity and control—sign up, use, and manage resources and services in a controlled manner via self-service over the Internet, anytime and anywhere
    • customer Support – MEO Empresas provides information about Cloud Solutions and support for their configuration through a single dedicated channel—the "I want to be contacted now" button—available on this portal from 8:00 a.m. to 8:00 p.m. every business day
    • Quality and Security—Cloud Solutions are built on MEO Empresas's network of data centers and telecommunications infrastructure, as well as on service platforms from market-leading partners, ensuring security and quality.



    In addition to the advantages inherent in the cloud model, MEO Empresas ’s offering stands out for the security and robustness of its nationwide network of data centers and the quality and reach of its telecommunications infrastructure. Altice is an ISO/IEC 20000*-certified company for the quality and security of its IT management system—specifically cloud computing services, IT management, security management, and data center infrastructure—ensuring the use of best practices in IT service management.
    As a service provider, MEO Empresas guarantees network service quality, enabling aggressive SLAs (Service Level Agreements) in terms of the availability, reliability, and performance of network services. In addition, the Cloud Solutions are natively integrated with the network and IT infrastructure, enabling comprehensive, cross-functional SLAs.
    MEO Empresas has a team specialised in drawing up and evaluating Cloud migration plans, using its own methodology. It also has the skills, if necessary, to develop solutions tailored to the specific needs of each customer.
    MEO Empresas has established leading partnerships in the market with Microsoft, Cisco, SAP, VMware, EMC, Devscope, PHC, and Rupeal to ensure the highest quality of service.


  • How can you monitor your Azure or AWS usage?

    Check out thetutorial here.

  • I want to update the "friendly name" of my service. What should I do?

    Click the "My Subscriptions" menu, click the item you want to change, and select the "friendly name" to edit it.

  • What are cloud solutions?

    Transform your business and make it more efficient. With cloud solutions, you can access products and services that deliver greater savings, simplicity, sustainability, and security for your company.

    Cloud solutions are MEO Empresas ’s cloud computing offerings for the enterprise market—including small and medium-sized businesses, large enterprises, and institutions. They include IT infrastructure resources, development platforms, and business applications that you can subscribe to, use, and manage easily, based on your business needs.

    They utilize MEO Empresas’ network of data centers and telecommunications infrastructure through operational processes that ensure security and service quality.


    Cloud solutions include amanagement dashboard that allows you to view and manage your cloud products and services with complete convenience and security. If you need more capacity during a peak in activity, you can subscribe to additional services. When you no longer need as much, you can scale back.

    To sign up for any product or service, simply click the“Sign Up”button and enter your ID information. If you do not yet have access, pleaseregister.


    There are several support options available to you if you have any questions:
    • Sales support ( available on business days from 8:00 a.m. to 8:00 p.m.) via emailat comercial.cloud@meo.pt. Questions regarding Cloud Solutions, services, sales offers, registration, and other inquiries about the sales offering.
    • Technical support (available 24 hours a day, 7 days a week) at 808 20 50 20. 


  • How can I get the login credentials for the Cloud Solutions portal?

    If you are already customer an Office Box, e-PME, or MEO Empresas Web Services customer , you already have a LOGIN, which gives you access to the Cloud Solutions portal. If you are not yet a for one of these services, click "MANAGE" on the websiteto create your LOGIN.

  • Do I need to make an investment to use Cloud Solutions?

    There’s no need for an upfront investment, as the service is available on a monthly or annual payment plan, whichever you prefer. Plus, you only pay for the features you actually use, which can lead to significant savings and allow you to reallocate financial resources within your company.

  • Do I need to worry about software and hardware updates for Cloud Solutions?

    No.MEO Empresas ensures that its cloud solutions are constantly updated with the latest technology, without any additional investment or need for technical expertise on your company’s part. This allows you to focus on what matters most—your business.

  • What do I need to do to start using the cyber security service?

    Once you have subscribed to the service, you will receive an electronic notification identifying your subscription. From then on, you will have to access the Management Area (using the Account Administrator details provided on the subscription form) and create users on the service platform using the "Configure" option on your subscription form.

  • Which environments are compatible with the Cloud Security Pack bundle ?

    The Cloud Security Pack covers smartphones, tablets, personal computers, physical servers, virtual servers (including Azure and AWS), virtualization environments, applications, and Microsoft 365 collaboration services (Mailboxes, OneDrive, Teams, and SharePoint). For more details, see the features and specifications.



  • What are the minimum requirements for the Cloud Security Pack bundle?

    Use requires an Internet connection in the environments to be protected and is based on compatible software.

  • What's new in the Cloud Security Pack?

    The Cloud Security Pack regularly updates its features; to see what's new, clickhere. 

  • How can I get help setting up the Cloud Security Pack service?

    For help setting up the Cloud Security Pack, or to create users, or user manual or the support section, via the “Transfers and Support” option available on the service portal. Access to this portal is limited to service users.


  • Users of the Management Area Cloud Management Area that I already haveaccess to the Cloud Security Pack service?

    To use the Cloud Security Pack, access the service portal, and/or install the software, you must create users using the “Configure” option in the Cloud Management area. Access to this area is the responsibility of the Account Administrator listed on the sign-up form.