Communication and invoicing

To send faxes,enter the recipient’s fax number followed by@faxonline.meoempresas.pt inthe email’s “To” field(example:215089999@faxonline.meoempresas.pt. After the fax is sent, you will receive an email notification confirming that the fax was sent successfully. If there are multiple valid email addresses for sending the fax, only the one to which the fax was sent will receive the confirmation notification.

Anyone sending a fax to your company must select the fax number associated with the Online Fax service as the recipient. Online Fax will convert the fax pages into a pdf document and send it to the email addresses associated with the fax receiving service.

Sim. In the case of international destinations, enter the international access prefix: 00 or + and the prefix of the destination country for sending the fax.

Sim, you can send faxes to more than one recipient.

The price plan you have contracted will apply to your calls.

No. Online Fax does not require a telephone line to be installed.

In the "Company" version, it is possible to associate 10 addresses with the possibility of differentiating sending and receiving emails. In the "Workstation" version, only a single email address is available for sending and receiving faxes.

In the "Company" version, you can specify up to 10 email addresses for sending and receiving faxes. The number of emails and respective addresses for sending may be different from those used for receiving. The maximum number of characters for emails indicated for receiving faxes is 5000. In the "Workstation" version, you can define only one email address for sending and receiving emails.

In the "Business" version, you can reuse existing geographic numbering from another PT Comunicações account or from other carriers. To do so, please contact your account manager at customer, or call the support lines (see plan), so that the number can be ported and linked to your new Fax Online account.

In the "Business" version, you can reuse an existing geographic number from another PT Comunicações account or from other carriers. To do so, please contact your account manager at customer, or call 16 206 (seeplan on support lines), to complete the number portability process and link the number to your new Fax Online account.

Once the fax has been sent, you will receive an email notification informing you of its success or failure. If there are several valid emails for sending, only the one from which the fax was sent will receive the confirmation notification.

Sim. If you wish, you can request that the faxes you send do not include a cover sheet.

Yes. Fax Online has a standard cover page, and if you wish, you can request that it be modified to include your company's logo. To do so, please contact support lines (see the plan).

The non-receipt of faxes can be linked to various causes. Check that:

• The mailbox is full
  
• You can receive emails from other recipients. If you can't, the problem is associated with the email service
• The sender is sending the fax to the correct fax number, i.e. the one associated with your Fax Online service
  

The failure to send faxes may be due to various causes. To try to identify/resolve this situation, check that:

• Can you send emails to recipients other than Online Fax recipients? If you can't, the problem is associated with the email service and not with Fax Online
• You are entering the correct recipient, thatis,,or@faxonline.meoempresas.pt. Forinternational destinations, you must include the international prefix + or 00.
• All the documents you attach have supported formats
• You are not exceeding the maximum number of documents or the message size - maximum of 5 documents and maximum total size of 10MB
• An email account that is associated with Fax Online is actually being used to send emails.
  

The service is compatible with all operating systems (Windows, Apple MacOSX, Linux/Unix, Android, iOS (iPad/iPhone/iPod) and Windows Phone 7) and most Internet browsers (Internet Explorer - IE7 or higher, with Javascript enabled, Firefox, Safari and Chrome).

The InvoiceXpress application allows you to consult information about your invoicing, send and change the status of your documents, and manage your customers.

The InvoiceXpress application is available free of charge for Android 4.0, iOS 4 and Windows Phone 7.1 or higher operating systems.

To use the multi-company billing feature, you must subscribe to the XL business plan and then send an email to comercial.cloud@meo.pt with the following information:

• Data from the "parent account" (1st account initially created) - one of the 3 identifying fields is enough: customer name, VAT number or email address
• Data for creating a 2nd account ( customer name, VAT number and email address).
  

The service will be ready to use within a few minutes of signing up on the portal.

Your data is stored securely for up to 10 years after your account expires. If you wish to permanently delete your data from the application, you can do so, and all content will be deleted immediately and irreversibly.

When you sign up for any of the commercial plans available, you will receive your service access credentials in the email address you used to sign up. You can use InvoiceXpress for free for 30 days, with no commitments. If at the end of the trial period you wish to continue with the service, you do not need to take any action. If you wish to cancel the service, you must do so via the Manage button in your Management Area.

As with the initial subscription to the service, the new plan is available for use within minutes of completing this process.

If you have a monthly recurring subscription, you can do so via the Manage button in the Management Area. For annual subscriptions, downgrading is not permitted.

There are many possible uses, such as the mass dissemination of new products, services, campaigns or promotions; alerting people to changes in appointments, meetings, events or changes of premises; receiving entries or responses to competitions; sending news, highlights or trivia; sending birthday or festive messages. 

For these purposes, the main features of text Express can be particularly useful:

• Scheduling text to be sent on specific dates and at specific times
• Receive notifications of messages sent
• Create, edit and delete predefined contact lists and messages
• Send or schedule the sending of text with reply
• Import contact lists and files with predefined messages and recipients
• Manage the status of messages sent and notifications received from their history.
  

The main features of text Express include:

• text shipments in quantity

It allows you to send a large number of text to any national and international network via a web portal.

• Importing files with recipients
  

If you have a list of recipients, you can import it into text Express using an Excel or CSV file.

• Personalisation

The text sent can have the name of the company or a product as the sender. You can also import files with personalised messages for different recipients.

• Planning

text can be scheduled in advance for specific dates and times.

• Response requests

Messages can be sent with a request to reply to the message sent. This reply will also be received and managed via the text Express service.

• Integration with other applications

text Express can be integrated with other applications used by your company. This integration is achieved through web services provided by MEO Empresas that are ready to use. 

• Importing files with recipients

If you have a list of recipients, you can import it into text Express using an Excel or CSV file. 

To start using text Express, all you have to do is sign up for the service. 

The Technical Support number for the " text " Express service is 800 206 000. Please select the "Other Business Solutions" option.