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GlobalConnect Pack

See the articles to clarify your questions or learn more about the Globalconnect Pack service.

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GlobalConnect Pack

  • What is the GlobalConnect Pack?

    The GlobalConnect Pack is a all-in-one communications solution managed intelligently by a virtual call center, which ensures convergence between landline and mobile services both inside and outside the company, providing access to cloud services such as storage, email, and domain registration.

    All users of the solution can speak, both among themselves and to all networks, and they can also access the A self-care portal that allows you to manage its features in a simple and intuitive way.

    The monthly fee is structured according to a model of price per user, with no upfront investment required, maintenance or upgrade costs, ensuring cost predictability and promoting full alignment with the company's needs.



  • Is the GlobalConnect Pack available for all customers?

    The GlobalConnect Pack is an exclusive offer for the business market, designed primarily for small and medium-sized businesses with up to 40 employees. Discover the benefits of the GlobalConnect Pack.

  • Is the structured network included in the GlobalConnect Pack offer?

    Up to 4 network points without trunking (for 4 users with a fixed component - fixed user and/or fixed+mobile), the GlobalConnect Pack includes the installation of a structured network as long as the maximum distances between the points are met (up to 25m between each point; for more than 4 points, you can subscribe to one of the structured network bundles available, with a choice of up to 8 or 12 network points, with or without trunking. For more than 12 network points, you can request a tailor-made quote. As an alternative to MEO's network bundles , you can always request a quote and installation from an external entity.

  • Can I subscribe to different types of users with the GlobalConnect Pack?

    Sim, you can subscribe to different types of users and thus build a solution adapted to the different usage profiles of your employees, with switchboard functionalities.

  • By subscribing to the GlobalConnect Pack for 3 offices, can users talk to each other for free?

    Sim, users can talk to each other free of charge, regardless of the telephone terminal used.

  • I've subscribed to the GlobalConnect Pack solution, how can I configure the switchboard features?

    To configure the desired features, log in tothe GlobalConnect portal using yourBusiness customer Area credentials. There is a specific area for the solution administrator and for the user, each with its own set of features.

  • Do I have to make an investment in the GlobalConnect Pack telephone exchange?

    With the GlobalConnect Pack the switchboard is virtual, so you don't need to make any initial investment and you benefit from all the features of a switchboard.

  • I have already installed a router, a switchboard and telephones that are still operational. Is it possible to reuse this equipment with the GlobalConnect Pack?

    The GlobalConnect Pack solution always requires the installation of new equipment, as it is tested and certified by MEO. In the case of the telephone exchange, in the GlobalConnect Pack, the exchange is virtual and requires no investment. Router and Switch are also included in the offer, so there is no effective loss in relation to the investment made, since you don't have to make any additional investment.

  • I have a fax machine. Can I keep it with the GlobalConnect Pack?

    The GlobalConnect Pack includes onefree online fax account per office, to which you can forward your fax number and take advantage of a service that allows you to send and receive faxes via email to and from any domestic or international destination equipped with a traditional fax machine.

  • If I purchase equipment with the GlobalConnect Pack discount, when will I receive it?

    Mobile devices purchased with the GlobalConnect Pack discount are shipped only after installation, except in cases of mobile number portability, in which case they will be shipped before the porting process is complete. Devices are delivered by a courier and payment is due upon delivery.

  • Is there a user manual for configuring the GlobalConnect Pack's PBX features?

    The Global Connect portal already includes a contextual help feature, which allows you to identify the necessary setup steps directly within the feature itself. The link to contextual help is located in the upper-right corner of the page. After clicking the "Help" link, a new page will appear with a description of the feature and the setup steps.

    For more information, contact the MEO Business Support Line (see plan).

  • For GlobalConnect Pack landline and mobile users, can I set the calling ID and billing number for outgoing calls?

    The calling and billing number can only be set when calls are made from a landline; calls made from mobile phone always mobile phone the mobile number as the calling and billing number.

  • I'm interested in the GlobalConnect Pack solution. How can I get more information?

    For more information, please contact your Sales Manager or call support lines (see plan) or visit aMEO storeor authorized agent.

  • See the GlobalConnect Pack manuals

    Select the manual you would like to consult:

    GlobalConnect Pack - User Manual: Self-Care Portal
    GlobalConnect Pack - Operator Console Manual
    GlobalConnect Pack - Call Recording Manual
    GlobalConnect Pack – GlobalConnect Softphone Android App
    GlobalConnect Pack – GlobalConnect Softphone iOS App
    GlobalConnect Pack – Call Log Manual
    GlobalConnect Pack – Desktop Softphone Quick Start Guide
    GlobalConnect Pack – Desktop Softphone User Manual