FAQs
I don't have battery on the mobile phone, how can I rent a BRICK by MEO?
If your mobile phone is out of battery, you won't be able to unlock the powerbank. As the first 10 minutes are free, you can ask someone who is with you to make the rental. This free period will be enough to charge your mobile phone and use it to rent a powerbank.
How long can I use a powerbank and how do I know how long I've had it with me?
You can use powerbank as long as you like!!!
The rental fee is calculated on the basis of the time that elapses between the moment the powerbank is rented and picked up from charging station and the moment it is successfully returned to the charging station.
Through the BRICK APP you can check the current rental time and cost at any time.
You can also check your rental history.
If you keep the rental for more than 5 days, at the end of that period the powerbank will become yours. In this case, €50 (VAT included) will be charged to the payment method you chose at the time of rental.
What do I do if the powerbank isn't charging?
If the powerbank you have rented is not charging,
press the "power" button on the side of the device and check that the blue lights in the bottom left corner, which show the available battery level, turn on. If, after pressing the button, it still doesn't work, remove the top-up cable, twist it and reconnect it.
If you still can't charge your devices, return the powerbank to a BRICK station and report the problem to us using the "Contact us" option available in the main menu of the BRICK APP or in your browser.
Before proceeding with this communication, please note that the powerbank runs out of power after approximately 1h/1h30 of use, depending on the device you are charging.
What do I do if I lose or have my powerbank stolen
If you lose a rented powerbank, contact BRICK's customer support service immediately to report the loss via BRICK's website/APP. The customer support service will guide you through the next steps, which may involve paying a loss fee.
You can contact BRICK in several ways:
- Through the "Contact Us" section available in the BRICK APP menu.
- Via instagram BRICKAPP_portugal
- Via e-mail to portugal@partner.BRICK.tech
How to return the powerbank
To return the powerbank, go to your nearest
nearest MEO store or open the BRICK app to find a BRICK top-up station near your location.
If you have an active rental, the locations (charging stations) with available slots will appear so that you can return the powerbank. You won't be able to return a powerbank when all the slots at a charging station are occupied.
Do not entrust the powerbank you have rented to anyone for return. You should always return the powerbank directly to the charging station.
When you find an available slot in a charging station, place powerbank in the slot. Always check that powerbank is locked and that the slot light is on.
As soon as you successfully return the powerbank, the rental period ends.
The rental should also disappear from your BRICK app account and you will receive a notification from BRICK confirming delivery.
If the rental hasn't disappeared from your app, try restarting the app. Sometimes the app interface needs to be updated.
If the rental is still active after you have restarted the application, check that the station where you made the return is switched off (no lights on). If it is off, inform the staff of the establishment where you are and ask them to turn on the charging station.
If the station is switched on, check that the light next to the slot where you inserted the powerbank lights up.
If everything is working and the rental is still active in the app, contact BRICK customer service via the BRICK app.
You can contact BRICK in several ways:
- Through the "Contact us" section available in the BRICK app menu
- Via instagram BRICKAPP_portugal
- Via e-mail to portugal@partner.BRICK.tech