Electrical assistance and home repairs - MEO

Join online

Sign up for MEO Care Electrical MEO Care in just a few minutes, with no phone calls or paperwork.

Request and schedule services

Call free 800 200 400

Select MEO Care (option 3) > Request a service (option 2) > Request Electrical Assistance (option 1).

Consult consumption and allowances

Available in the customer my MEO area.

What is MEO Care - Electrical Assistance and what does it include?

MEO Care Electrical Assistance is a technical assistance service for various services:

• Electrical emergencies and fault repairs: Resolving total electricity faults at any point in the installation, as long as the source of the fault is located inside the home.
• Home appliance repair: work on washing machines, tumble dryers, fridges, freezers, dishwashers, electric hobs, electric ovens, smoke extractors, electric water heaters
• Faz Tudo Electrician: Small electrical jobs and repairs such as replacing sockets, switches, installing lamps and ceiling fans, among others.

The home electrician service is included in the monthly fee for the MEO Care plan and guarantees 24/7 emergency electrical assistance, with accredited technicians and nationwide coverage.

Membership also includes an Annual Electrical Installation Review (maximum 3 hours) of your home, which allows you to ensure that the electrical installation is working perfectly, preventing risks and optimizing energy consumption. With this review, you will receive a paper report with the results of the analysis. 

What is included in each service:

• Electrical emergencies and breakdown repairs​
• Repairs in the event of a total absence of electricity in any of the phases of the installation itself.
  
• Number of uses included: unlimited
  
• Telephone opening hours: 24 hours / 7 days a week
• Service Hours: 24 hours / 7 days a week
  

• ​Home appliance repair
• Repair of the following appliances: washing machines, tumble dryers, fridges, freezers, dishwashers, electric hobs, electric ovens, smoke extractors, electric water heaters
• Number of uses included: unlimited
  
• Telephone opening hours: 8 a.m. to 7 p.m., weekdays
  
• Service Hours: 8 a.m. to 6 p.m., weekdays
  

• Faz Tudo Electrician
• Electrical work carried out by a specialized technician, for example: fixing cables to the wall with cable ducting, removing light points, replacing switches, changing sockets and fuses, installing ceiling fans, fitting or replacing socket and switch fittings, light bulbs, neon tubes, fluorescent tubes and starters. Installation of light bulbs, halogens, wall or ceiling lights as long as the wiring does not need to be replaced.
• No. of uses included: 2 uses/year
  
• Telephone opening hours: 8 a.m. to 7 p.m., weekdays
  
• Service Hours: 8 a.m. to 6 p.m., weekdays
  

Each use includes the technician's travel costs and up to 3 hours of labour. All repairs come with a 1-year guarantee.

All the providers involved in MEO Care - Electrical Assistance are accredited and monitored professionals.

See the service conditions.

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When you sign up to MEO Care Electrical Assistance you can consult the conditions applicable to Moving House associated with this service.

Who can join MEO Care Electrical Assistance?

This service is exclusive to MEOPersonal customers and sole proprietors who have at least one active fixed service (TV, fixed internet or fixed telephone) and/or MEO Energia. It is available in mainland Portugal. 

To join:

• Online at meo.co.uk/care
• Call free on 800 200 400 and select option 1
• Go to a MEO store

If you move house, you can continue to use the services. When you update the address associated with your MEO services, the address where MEO Care - Electrical Assistance is provided will also be updated.

Your contract will be sent by email, but you can choose to have the contractual conditions sent by letter.

How do I request a service and what is the response time?

You can request a service by calling 800 200 400. You must select the “MEO Care” option, followed by“Request Electrical Assistance Services.”

In the case of electrical emergencies, as this is an incident with a major impact on people's quality of life, we guarantee immediate assistance and the dispatch of a technician as soon as possible:

• Cities with more than 50,000 inhabitants: resolution of the incidence within 5 hours, 7 days a week.
• Cities with less than 50,000 inhabitants: resolution within 24 hours, 7 days a week.

For all other services, the technician is guaranteed a visit within a maximum of 4 days.

To reschedule a service up to 24 hours before the scheduled date and time, call 800 200 400 toll-free and select the “MEO Care” option, followed by“Request Electrical Assistance Services.”

MEO Care Saúde

For those who want a private health plan. No age limit. No exclusions. No waiting period. No retention.

Electrical Installation Review

We send qualified professionals to your home to review your electrical installation, detect potential problems, improve energy efficiency, and reduce your energy bill. At the end, we send you a report with suggestions for optimizations to be made.

Services

Verification of the location and electrification of electrical panels. Checking the condition of sockets, their wiring, and correct location. Prohibition/protection volumes in bathrooms. Orientation of power strips and cables, as well as the condition of the electrical panel and lamps. Analysis of consumption, suggestion to replace equipment that is increasing the monthly electricity bill.

Home appliance repair

Home delivery of qualified and reliable professionals for appliance repair.

Includes:

Repair of the following appliances: washing machines, dryers, refrigerators, freezers, dishwashers, electric hobs, electric ovens, extractor hoods, electric water heaters.

Electrical Emergencies and Repair of Faults

Home delivery of a qualified and trusted professional for repairs in the event of a total power outage at any stage of the installation itself.

Conditions:

The source of the fault must be located inside the dwelling.

“Do-it-all” Electrician

Home delivery of qualified and reliable professionals to perform small electrical services.

Includes:

Services such as fixing cables to the wall with cable ducts, removing light fixtures, replacing switches, changing sockets and fuses, installing ceiling fans, installing or replacing socket and switch fittings, light bulbs, neon tubes, fluorescent tubes, and starters. Installation of lamps, halogens, wall lamps, or ceiling lamps, provided that the wiring does not need to be replaced.