Theft & Damage Insurance

Protect your new equipment from €1.99/month

Adheres quickly and easily at the time of purchase.

Smartphones

Mid-range and high-end mobile phones and smartphones.

Smart TVs

TVs ranging from 32" to 115" for an experience tailored just for you.

Gadgets

Tablets, PCs, smartwatches and gaming consoles.

Accidental damage

For smartphones, gadgets and TVs.

Drops and liquid spills

For smartphones, gadgets and TVs.

Theft (includes burglary)

For smartphones and gadgets.

Fraudulent calls

For smartphones.

Warranty extension

For TVs.

Peace of mind

Repair and replacement of the device and also of the SIM card, if necessary.

Worldwide coverage

Coverage of incidents worldwide.

Cost savings

In case of theft or accidental damage, you don't have to pay the full cost of a new device.

Subscribe easily and quickly

Buy a device online and immediately subscribe to the insurance. You can also subscribe up to 30 days after the device purchase invoice date (in a MEO Store, subject to prior device verification).

Report to the authorities

Report to the competent authorities to obtain the occurrence report with the IMEI indication.

Request SIM card blocking

Don't forget to block your SIM card SIM device⁽¹⁾by calling 16200, if applicable (for smartphones and tablets).

Contact Insurance

Contact the insurance company to report the incident through the number 213 500 270 (cost: call to the national landline network).

In the event of accidental damage, contact the insurance company immediately to report the claim on 213 500 270 (cost: call to national landline).

notes

Insurance taken out with Chubb European Group SE - Sucursal em Portugal.

Available for mobile phones, smartphones, tablets, PCs, smartwatches, games consoles and TVs on sale at MEO.

The amount of the insurance premium depends on the PVP of the equipment and the term contracted, which can be 1 or 2 years, or monthly.

If you take out 1 and 2 year insurance, you pay the insurance premium in one go when you buy the equipment.

With monthly insurance, the insurer makes a monthly direct debit for a minimum period of 12 months, with automatic renewal.

This does not exempt you from reviewing the pre-contractual and contractual information required by law.

See here the pre-contractual conditions for mobile phones and smartphones, gadgetstablets, PCs, smartwatches and games consoles) and TVs.

Consult the information document on the insurance product for mobile phones and smartphones, gadgetstablets, PCs, smartwatches and games consoles) and TVs.

⁽¹⁾ The device will only be locked to the MEO network, to lock it to other operators you must request the lock from them.