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MEO HOME

Terms and conditions of use of the MEO HOME solution


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These Terms and Conditions of Use (Conditions) are intended to regulate the use of the MEO Home Solution from MEO – Serviços de Comunicações e Multimédia, S.A., headquartered at Av. Fontes Pereira de Melo, 40 1069-300 Lisbon - Portugal, registered at the Lisbon Commercial Registry Office under the single registration and legal entity identification number 504 615 947, with a share capital of €10,000,000.00 (hereinafter referred to as "MEO").


1. DESCRIPTION OF THE MEO HOME SOLUTION

The MEO Home solution (hereinafter referred to as the "Solution") provides customer customers ) with a way to remotely control and monitor their homes through a single interface for managing a set of pre-selected devices.

1.2 The Solution consists of:

1.2.1 Equipment:

1.2.1.1 The equipment is sold separately or as a bundle consisting of white and colored light bulbs, individual and multiple smart sockets, fixed cameras, etc.

1.2.1.2. The equipment offered may be subject to change, and customer check the equipment available and their prices at any MEO store or at https://loja.meo.pt/.

1.2.1.3 Without prejudice to the provisions of the preceding paragraphs, the equipment that the customer may purchase at the present time, and the respective purchase prices, are those set out in the annex to these Conditions, prices which include VAT at the legal rate in force.

1.2.1.4. Equipment purchased by customer delivered to them at the time of purchase, if the customer to purchase the equipment in a physical store. If the customer to purchase the equipment through the online store, the conditions set forth in the Online Store Terms and Conditions of Use, available at https://loja.meo.pt/TermsAndConditions/TermosCondicoesdeutilizacaoLojaOnline.pdf, shall apply.

1.2.2. Application (“app”) for smartphones or tablet with Android iOS operating systems) with no monthly fees or other associated costs, offering various features:

  • Single interface for easy installation and control of all the equipment included in the Solution;
  • Remote control from smartphone or tablet Android or IOS);
  • Minimum versions for iOS >= 12 and Android >= 5 (Lolli- pop);
  • Control several homes from the same app;
  • Control several rooms from the same app;
  • Real-time access to the MEO Home video camera(s) from your smartphone or tablet;
  • Allow video recordings to be made from the MEO Home camera(s), initially with storage only locally on the camera itself (SD card). Recordings on the SD card are properly encrypted so that only the user has access;
  • Motion detection by the surveillance camera;
  • Sending alerts and notifications to the customer in real time, via pop-up in the app itself;
  • Benefit from telephone technical support 24 (twenty-four) hours a day whenever there are constraints or difficulties in using the service.

2. SPECIFIC SOLUTION CONDITIONS

2.1. Use of the app's features within the Solution requires the purchase of compatible equipment.

2.2 Prerequisites:

The availability of the Solution's features requires active fixed internet access (from any operator), with a minimum upload speed of at least 5MB/s uplink. This access is the sole responsibility of customer in terms of cost and bandwidth.

The customer must also have a 2.4GHz WIFI network with coverage in all the rooms where the devices will be placed. The user needs to know the password for the home's WIFI network.

2.3 Receipt of the alerts referred to in point (i) of paragraph

1.2.2. On customer side, it depends on the memory and storage capacity of mobile phone tablet, with Android versions Android =5 or iOS >= 12.

2.4. The customer ensure that all technical requirements specified in these Terms and Conditions are met, accepting that MEO shall not be liable for any situation in which the customer have access to the Service due to failure to meet such requirements.

2.5. The customer may at any time add other components/equipment from the MEO Home range to the Solution and these will be associated with it.


3. customer's obligations

3.1. To use the Solution, the customer perform the following actions:

a) Install the app that manages the SolutionAndroid or IoS);

b) Fully and unreservedly accept the terms and conditions described in this document, with such acceptance being confirmed in the app before the app activation process is completed;

c) Activate the app by entering your MEO login credentials in the app itself;

d) If you are not a MEO customer , first create a MEO account in the MEO customer Area and then activate the app by entering your MEO login credentials in the app itself;

e) Carry out the installation and configuration of the MEO Home equipment that you own, following the installation instructions step by step.

3.2. For the purposes of the preceding paragraph, the customer follow the installation and usage instructions provided.

3.3. The customer solely and exclusively responsible for any access to and use of the Solution, agreeing to immediately notify MEO of any security breach.

3.4. All access and use of the app by third parties, with or without customer authorization, shall be deemed to have been carried out by the accredited User(s), and MEO shall not be liable for any loss or damage caused by misuse, nor for unlawful access to information, which is not directly attributable to it by way of intent or gross negligence.

3.5. By using the Solution, you also agree to:

a) Comply with all applicable laws, rules, and regulations, or any restrictions regarding the use of the Solution and its information, including all functions and features associated with it;

b) Not to decompile, reverse engineer, or disassemble any software or other products or processes accessible through the Solution;

c) Not to upload, publish, communicate by email, or otherwise send or transmit any materials designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Solution, including any software viruses or any other computer code, files, or programs;

d) Comply with the terms of use of third-party licenses, if applicable, and accept that you may automatically receive updated versions of the software, as well as related software from other suppliers;

e) Not to copy, redistribute, reproduce, "download," record, transfer, perform or present to the public, transmit, or make available to the public any part of the Solution or its contents, or to use the Solution in a manner that is not expressly permitted under these Terms or applicable law or that otherwise violates the intellectual property rights (such as copyright) relating to the Solution;

f) Not to sell, rent, sublicense, or lend any part of the Solution, or circumvent any territorial restrictions applied by the Solution or its licensors;

g) Not remove or alter any copyright, trademark or other intellectual property notices contained in or provided through the Solution.


4. MEO'S OBLIGATIONS

MEO undertakes to make the Solution available immediately after the customer activates the app customer provided that they have the necessary MEO Home equipment and have accepted these terms and conditions.

5. RESPONSIBILITY

5.1. MEO assumes responsibility for the management and correct functioning of the app as well as for the provision of the

Solution under the terms of these Conditions.

5.2. Under these Terms and Conditions, MEO shall only be liable for damages or losses directly attributable to it, due to wilful misconduct or gross negligence, and shall not be liable, in particular, for indirect damages (such as loss of revenue, among others), extraordinary losses, and/or activities for which the customer third parties are directly responsible.

5.3. The customer acknowledges and accepts that MEO is not responsible for the content of information or any data made available or received via the Internet.

5.4. MEO shall not be liable for any damages or losses that the customer third parties may suffer, namely in relation to the security of the systems, networks, and/or computer resources used, due to information or data made available or received via the Internet, illegal intrusion or congestion of the computer system and/or network, regardless of the technology used by customer, as well as due to errors ("bugs") in customer computer systems customer the Services or the need to install upgrades in the computer systems used.

5.5. MEO shall not be liable for any damage that may result from the incorrect installation and handling of equipment by the customer, or for the loss, misplacement, or damage of data between the customer physical facilities customer MEO's servers.

5.6 The customer is solely responsible for any damage suffered by the customer or caused to third parties by the improper or unauthorized use of the Solution, including the access credentials (MEO ID), as well as the services associated with it.

5.7. MEO cannot be held liable for non-compliance or defective compliance with the obligations it has assumed, when this results from the occurrence of an extraordinary or unpredictable situation outside MEO's control and which it cannot control.

5.8. The customer acknowledges and accepts that it is not possible to guarantee continuous, uninterrupted use of the app and the Solution and that there may be situations in which the platform supporting the Solution is unable to function properly, leading to a breakdown of the Service provided and/or loss and/or damage of resident information.

5.9. MEO shall not be liable for any litigation to which the customer is a party and which opposes the customer to a third party due to the direct or indirect use of the Service.

5.10. MEO shall not be liable for any type of damage resulting from the unlawful use by customer third parties of customer network or computer resources customer attacks on customer own networks customer those of third parties.

5.11. MEO reserves the right to carry out regular maintenance and diagnostic actions on the platform that supports the Solution and its support systems, in order to ensure its stability and correct functioning.

5.12. MEO may add new features to the platform that supports the Solution and its support systems, without prior notice, provided that it maintains all the features originally contracted. If the change causes the platform to be unavailable, MEO undertakes to give written notice, namely by text, email, letter, or communication sent to the customer Area, at least eight (8) calendar days in advance.

5.13. MEO shall not be liable to the customer for any damages that may result from regular maintenance and diagnostic actions on the platforms, as well as changes to functionalities and respective support systems, as described in 6.11. and 6.12.

5.14. MEO is not responsible for any failure of customer Equipment customer supports the provision of the Solution that prevents the transmission of notifications or alerts, or for configuration changes made to such Equipment that are not directly and exclusively attributable to MEO.

5.15. Failure by customer to comply with these Terms and Conditions customer MEO to suspend or cancel access to the Solution, without prejudice to any other rights to which MEO may be entitled, including the right to compensation for any losses incurred.


6. INTELLECTUAL PROPERTY RIGHTS

6.1 MEO grants a license, limited to the period of use of the Solution, which is non-exclusive, non-transferable, and revocable, for use of the Solution.

6.2 With the exception of the license referred to in the previous paragraph, no right, title or interest shall be transferred to the customer

6.3 MEO and its partners hold all the intellectual property rights to the Solution, as well as to the brands and logos related to it.


7. PERSONAL DATA AND OTHER INFORMATION

7.1. The personal data provided by customer for the purpose of subscribing to, activating, and/or using the Solution is essential for MEO to provide the Solution. The personal data provided by customer for the purpose of subscribing to, activating, and/or using the Solution, or subsequently provided by the User, in accordance with the provisions of applicable law, namely Regulation (EU) No. 679/2016 of April 27 (“GDPR”), will be processed and stored electronically and handled by MEO for the following purposes:

  • Creation of customer account customer the platform;
  • Adding members to the account and configuring them; Installing devices at the customer residence;
  • Configuration, operation, and maintenance of installed devices;
  • Configuration of customer preferences in managing their residence: grouping of devices in 'smart home room';
  • Creating scenarios/triggers and configuring alerts and notifications.

7.2. The personal data processed in connection with this Solution includes, among other things, the following: user identification data (username and password) and contact information (email and mobile phone); identification of a new SmartHome member (email); the device’s IP/MAC address; an anonymized UserID and SSID, which the customer expressly authorizes.

7.3. The data collected may also be processed, with the consent of customer, for the purpose of promoting and marketing the services and products of MEO, as well as those of any other company in the MEO Group.

7.4 By using the Solution, the customer authorizes MEO to access the personal data provided by them.

7.5. Under applicable law, the customer is guaranteed, at any time, the right to access, rectify, update, restrict, and erase their personal data (except for data that is essential for MEO to provide its services or to comply with legal obligations to which the data controller is subject), the right to withdraw their consent, without affecting the lawfulness of processing carried out based on previously given consent, the right to object to the use of such data for commercial purposes by MEO, as well as the right to data portability, which may be exercised by submitting a written request through the customer Area, at MEO stores, or via other means and contact information provided by the entity responsible for processing personal data, MEO - Serviços de Comunicações e Multimédia, S.A., with headquarters at Av. Fontes Pereira de Melo, No. 40, 1069-300, Lisbon, or by contacting the Data Protection Officer of the MEO Portugal Group via email at: dpo@meo.pt.

7.6 The omission or inaccuracy of personal data or other information provided by the customer is their sole responsibility.

7.7. The customer may submit complaints to the supervisory authority, currently the National Data Protection Commission (CNPD).

7.8. MEO may disclose the personal data of customer for the purpose of complying with legal obligations, namely to police, judicial, tax, and regulatory authorities.

7.9. Third parties that, in the course of providing services, process customer personal data on behalf of and for the account of MEO are required, in writing, to implement appropriate technical and security measures that, at all times, meet the requirements set forth in applicable law and ensure the protection of the data subject’s rights (namely, the protection of customers privacy and personal data).

7.10. The provisions of this clause shall apply equally whenever, within the scope of the provision of this Solution, there are other users with access to it.


8. CHANGES IN CONDITIONS

MEO may change these Terms and Conditions at any time, undertaking to inform the customer the email address provided upon subscription, and to update this document and publish it on the Solution website. The current version of these Terms and Conditions is always available on the app and at https://conteudos.meo.pt/meo/Documentos/Campanhas/termos-condicoes-meo-home.pdf


9. TERM

9.1. These Terms and Conditions shall come into force on the date on which the customer expressly accepts customer and shall remain in force for an indefinite period until: (i) the customer to use the Solution for a period exceeding 90 days; (ii) the service(s) contracted from MEO is/are suspended or canceled; or (iii) MEO terminates the provision of the Solution.

9.2. Without prejudice to the provisions of the previous paragraph, if the customer to the Solution or purchases equipment through a means of distance contracting, they may livre their subscription to these Conditions or livre the purchase of the equipment in question, without any charges, within 14 (fourteen) days from the date on which the customer , as applicable, customer to the Solution or acquired physical possession of the equipment associated with the Solution from MEO, in which case customer will be reimbursed customer amounts paid customer for the purchase of the equipment covered by the exercise of the right of livre However, the customer shall be responsible for customer costs of delivery of the equipment if the customer expressly customer a different and more expensive delivery method than that proposed by MEO, as well as the costs of returning the equipment.

9.3. The customer may exercise the right of livre customer of any unequivocal statement of termination addressed to MEO, using the "livre template below:

" livre form template (you only need to complete and return this form if you wish to withdraw from the contract)

  • To [insert here the name, geographical address, and, where applicable, fax number and email address of the professional]:
  • I hereby inform you that * I agree to subscribe to the MEO Home Solution / * I agree to purchase the equipment acquired under the MEO Home Solution.
  • Requested on
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)".

10. APPLICABLE LAW AND DISPUTE RESOLUTION

10.1. In all matters not covered by these Terms and Conditions, Portuguese law shall apply.

10.2. Without prejudice to recourse to the courts or arbitration tribunals and to the entities responsible for defending and promoting consumer rights, namely the- Geral do Consumidor (Directorate-General for Consumers), the customer submit any contractual disputes to arbitration and mediation mechanisms that are or may be legally established, as well as complain to MEO about acts and omissions that violate the legal provisions applicable to the use of the Solution.

For issues arising from the subscription and use of the Solution, the following Alternative Dispute Resolution entities shall be competent: CNIACC - National Center for Information and Arbitration of Consumer Conflicts (https://www.cniacc.pt/pt/), Arbitration Center of the Autonomous University of Lisbon (https://arbitragem.autonoma.pt/), CIMAAL - Algarve Information, Mediation, and Arbitration Center(https://consumoalgarve.pt/index.php/pt), Coimbra Region Consumer Conflict Arbitration Center (https://cacrc.pt/), Lisbon Consumer Conflict Arbitration Center (https://www.centroarbitragemlisboa.pt), Consumer Conflict Arbitration Center of the Autonomous Region of Madeira (https://www.madeira.gov.pt/cacc/), Consumer Information and Arbitration Center of Porto (https://www.cicap.pt/), Ave, Tâmega and Sousa Consumer Conflict Arbitration Center (https://www.triave.pt/) and Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (https://www.ciab.pt/pt/) - whose contact details can be found at meo.pt and https://www.consumidor.gov.pt/.


11. CONTACT

For any questions related to the Solution, the customer contact MEO at any MEO store or through the following customer support contacts: customer support customer billing

961 001 620 - The automated and personalized service costs the same as a call to a mobile network according to your plan. When roaming, +351 961 001 620 costs the same as a call to Portugal according to your plan roaming plan . In zone 1, it will cost the same as a national voice call to other networks outside the allowance, if applicable.

16 200 - Free call for automated service, sales, and technical support. Personalized service from the MEO network has a cost per minute associated with your plan, never exceeding 20 cents per minute and a maximum of €2 per call. From other networks, 50.9 cents per minute with a maximum of €5.94 per call.


ANNEX

Equipment and Prices

  • Altice Home Smart Lighting Color Bulb - €19,99
  • Altice Home Smat Plug EU - €24,99
  • Altice Home Smart Plug Strip EU - €49,99
  • Altice Home Camera - €29,99

* Price includes VAT at the legal rate in force.