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We handle all reports regarding the MEO, MEO Empresas , and MOCHE services with rigor and impartiality.

customer Ombudsman's Office


We build relationships based on trust

We give a voice to customer, listen carefully, and make independent decisions.


Contact Us

Please send us your complaint or suggestion. The customer Ombudsman team customer review it and respond shortly.

If you would like to write more information, please use the attachments field below.

Annexes

You can attach up to 5 files, with a maximum total size of 20 MB.
The formats allowed are: zip, pdf, jpg, jpeg, png, doc, docx, xls, xlsx, ppt, pptx, odb, odf, odg, odp, ods, odt and mp4.

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FAQs

What is the MEO Ombudsman?

We are an independent team that analyzes and handles the situations reported to us with rigor and impartiality.

Our intervention complements the digital channels and support lines MEO, MEO Empresas MOCHE, which should always be the first point of contact for any complaints, questions, or suggestions.

When should I contact the MEO Ombudsman?

When the situation was not resolved as he had expected.

How can I contact the MEO Ombudsman?

Through the customer Ombudsman form available on this page.